Senior Operations Engineer

About the Role :

We are seeking a highly skilled Senior L2 Ops Engineer to join our dynamic team. You will play a critical role in maintaining the stability, performance, and reliability of our systems through robust observability practices, incident response readiness, and a commitment to operational excellence.

This role focuses on payment solutions and requires hands-on experience with platforms like Fiserv Enterprise Payments Platform, ACI Universal Payments (UP) Framework, SWIFT, and Message Translation Service (MTS). A strong foundation in the BFSI Payments Domain is essential.

Key Responsibilities :

• Act as a subject matter expert in system recovery processes, ensuring rapid resolution and minimal business impact using technologies such as Java, AWS Cloud Platform / Infra, API Engineering, Mainframe, and observability tools.
• Design, implement, and maintain monitoring, alerting, and logging solutions using observability tools such as Datadog and Splunk, with automation / custom integration support via Python scripting.
• Proactively identify risks and implement preventive measures to ensure system stability across distributed and cloud-native environments.
• Leverage domain expertise in payment protocols (SWIFT, MTS, ACH), standards like ISO 20022, and regulatory frameworks including SEPA and PCI-DSS.
• Improve incident response workflows, lead critical incident triage, and drive blameless postmortems. Keep documentation current and actionable.
• Analyze recurring issues, perform deep-dive investigations, and collaborate across teams to implement long-term fixes and resiliency strategies.
• Develop automation scripts (Python, Bash, PowerShell) for routine tasks, system health checks, and self-healing mechanisms to reduce manual intervention.
• Work closely with Engineering, DevOps, and Business stakeholders to align operations with business goals and coordinate production readiness for deployments.
• Exposure to tools like Istio and Launch Darkly to support traffic management and controlled feature rollouts.
• Participate in release planning and coordination, pre / post-deployment validations, and production cutover support.

Required Qualifications :

Preferred Qualifications :