Senior Engineer

ConfidentialHyderabad / Secunderabad, Telangana

30+ days ago

Job description

Develops and cultivates strong customer relationships. Holds responsibility for achieving the Virtustream Bar of Excellence as the highest level of Customer Satisfaction for every customer. Expected to have strong customer-facing skills including negotiation, conflict resolution, and crisis management.

Contributes to the development of strategies, policies, and best practices through participation in team meetings and other direct contributions.

Proficient in working directly with highly technical customers and managing customer expectations.

Adheres to and utilizes proper Escalation and Change Control procedures. Prepares, maintains, and submits activity / progress reports and time recording / management reports by published procedures

Stays current on technical specifications for hardware / software requirements of EMC and industry products through professional associations, trade journals, networking, and associated training and seminars. Actively works to educate others on potential problems and resolutions.

Participates, as needed, as a technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategizes and plans that will be delivered in the engagement. May be responsible for the creation of proposals that address current and evolving client requirements

Participates in requirements gathering for project engagements

Contributes to the development of strategies, policies, and best practices through participation in team meetings and other direct contributions.

Essential Requirements 5-6 years of Experience in remote IT Infrastructure support of global enterprise clients

Expertise in vCloud Automation Center, vRealize Automation Center architecture.

Expertise in vCenter Orchestrator / vCloud Director, Vsphere hypervisor

Knowledge and Understanding of VMware VCF - VMware Cloud Foundation.

Install, Configure and manage vRealize Automation Center 6.2 and components

Understand and configure vCloud Automation Center workflows Integrate VMware vCenter Orchestrator with vCloud Automation Center.

Automate application provisioning with VMware vCloud Application Director Manage and monitor machines and resource reclamation through VROPs.

Experience in supporting through ticketing tool using standard ITIL framework and sensitive to Client SLAs

Should have Expert knowledge in implementing Supporting one or more of the Technology Domains such as Data center Networking, Unified Data center Storage Infrastructure, VMware Virtualization Cisco UCS Compute Infrastructure

Excellent communication and presentation skills

Professional, dependable, and flexible team player.

Must work well under pressure

Experienced in the management of vendors for hardware and software support and warranties.

Have the ability to handle multiple tasks at the same time.

Proficiency in hardware, software and / or operating systems environments.

Skills Required

Vcloud, Ucs, Presentation Skills, Communication Skills

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Senior Engineer • Hyderabad / Secunderabad, Telangana

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