Sr. Operations Engineer

Responsibilities

• Perform diagnosis and triage of technical issues; resolve incidents where possible.
• Collaborate with product owners to validate runbooks, monitoring dashboards, SLAs, and notification processes.
• Handle escalated issues from Site Reliability Engineers (SREs), addressing root causes.
• Improve system observability through enhancements to logging, monitoring, and automated tooling.
• Build or enhance automation for compliance detection and resource efficiency.
• Refactor product code for maintainability and modularity; ensure code is developer-friendly.
• Participate in peer code reviews, sharing tools, troubleshooting techniques, and best practices.
• Join on-call rotations to support high system uptime and quick resolution.
• Act as a technical leader advising on how to structure SRE work for maximum business value

Skills Required

ibp , Servicenow, Supply Chain Operations, Incident Management, Root Cause Analysis