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Sr. Service Manager - Inverter

ConfidentialPune

20 days ago

Job description

Key Responsibilities :

Service Operations Leadership

Manage and lead service teams for inverter maintenance, repair, and troubleshooting.
Develop and implement service strategies, protocols, and standard operating procedures (SOPs) for inverter servicing.
Ensure timely resolution of customer complaints and technical issues, maintaining high service quality and customer satisfaction.

Team Management & Development

Recruit, train, and mentor field service engineers and technicians.

Allocate resources effectively to meet service agreements and targets.

Foster a culture of continuous learning and technical excellence within the team.

Performance Monitoring & Reporting

Monitor key performance indicators (KPIs) such as system uptime, response time, and mean time to repair (MTTR).

Prepare regular service reports and dashboards for senior management.

Analyze service trends and recommend improvements to reduce downtime and enhance product reliability.

Customer & Stakeholder Engagement

Act as the primary point of contact for key customers regarding service delivery and warranty claims.

Coordinate with sales, procurement, and technical teams to support new installations and commissioning activities.

Manage vendor relationships for spare parts supply and technical support.

Continuous Improvement & Innovation

Drive initiatives for process improvement, cost optimization, and enhanced service delivery.

Stay updated with latest inverter technologies, firmware updates, and industry best practices.

Collaborate with R&D and product teams to provide field feedback for product enhancements.

Qualifications :

Bachelor's degree in Electrical Engineering, Electronics, or related discipline

Certifications in solar PV systems, power electronics, or inverter technologies are a plus

Experience :

8–12 years of experience in inverter or power electronics service management, preferably in solar or renewable energy sectors

Proven track record in managing large service teams and multi-site operations

Key Skills :

Deep technical knowledge of inverter systems and power electronics

Strong leadership and team management skills

Excellent problem-solving and customer service orientation

Effective communication and stakeholder management

Familiarity with service management software and reporting tools

Skills Required

Service Operations, Team Management, Stakeholder Management, Customer Service

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