Zonal Manager - Collections

Designation - Zonal Manager - Debt Collection

Exp - 3 To 5 Years

Location - Kolkata, Delhi, Hyderabad, Mumbai, Lucknow

Job Summary;

The Zonal Manager oversees on-ground debt collection operations across the assigned zone, handling buckets from 1 DPD to 180+ DPD. This role excludes call centre and digital collections which are centralized at the Head Office. The Zonal Manager leads field staff, state team leaders, and recovery agencies to drive efficient, ethical, and compliant recovery performance.

Scope of ownership :

• 1–30 DPD (Old DPD customers)
• 31–60 DPD (High-risk overdue)
• 61–180 DPD (NPA & Recovery)
• 180+ Write-off recovery
• Field operations (FOS)
• State team leaders
• Recovery agencies
• Legal coordination & notice servicing

Excluded from scope :

Key Responsibilities :

A. Field Operations Leadership

B. 1–60 DPD Field Reinforcement

C. 61–180+ Recovery

D. Agency Management

E. Legal Coordination

F. MIS & Reporting

KPI & KRA

Performance KPIs :

90%)

People & Compliance KRAs :

Please apply now at [HIDDEN TEXT]

Skills Required

skip tracing, Mis Reporting, Agency Management