Network Engineer- R&S, ACI

Minimum of 6 - 10 years experience in L3 network Support. Proven ability in learning and upgrading new technologies / technical skills.

Extensive experience with Cisco's Application Centric Infrastructure (ACI) platform, including design, implementation, and support.

Solid understanding and experience in managing Data center LAN

Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills

Good understanding (Of L3 Level) of Switching & routing protocols, and products like : H3C Device, Alcatel Lucent DWDM, Checkpoint firewalls, F5 LoadBalacers, IPAM, Netscout Packet Capture and Flow Analyzer

Management of onsite vendors - During implementation activity and day after support.

Escalation point for network implementation issues - Telco, Cabling, and Managed Service Vendor

Analyze / solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.

Analyze / solve advanced Switching / routing problems - Apply advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed networks.

Analyze / solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.

Configure network switches / VLANs / VTP - Implement features of each communication type in a large network. Implement features of a Layer 2 switch. Implement features of routers and VLANs. Identify differences between end-to-end and local VLANs. Establish guidelines for creating and deleting a VLAN in global mode.

Configure virtual LANS / trunk protocols - Configure virtual LANS (VLANS) and VLAN trunk protocols in a switched network.

ITIL V3 Foundation Certification is desired

Customer

Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues

Provides timely updates to customers / team members

Understands the criticality of cases and meets initial response time as defined in SLA.

Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action.

Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made

Operational Excellence

ITSM Process Compliance & Keeping all relevant documents up-to-date.

Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team.

Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution.

Problem Management : Ensure that problem tickets are created and reviewed periodically on a proactive basis.

Responsible for keeping the project SharePoint portal / file share up-to-date.

Documents the problem / resolution to allow for future reference in Knowledge Database

Change Management : Prepare the Implementation and fallback plan for the changes .Ensure that the changes are tested before actual implementation.

Participate in regular delivery audits

Document and maintain the standard operation procedures for the project.