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Facility Executive-Soft Service

Facility Executive-Soft Service

ConfidentialBengaluru / Bangalore, India
21 days ago
Job description

Facility Executive - Soft Services

Account Management – Work Dynamics (region / country)

What this job involves :

Job Overview : The Senior Facility Executive for Soft Services is responsible for overseeing and managing all non-technical facility services across multiple sites or a large complex facility. This role focuses on ensuring the delivery of high-quality soft services that contribute to a comfortable, safe, and productive work environment for all occupants.

Key Responsibilities :

Strategic Planning and Leadership :

  • Develop and implement strategic plans for soft services management
  • Set performance standards and key performance indicators (KPIs) for soft services
  • Lead and mentor a team of facility managers and service providers
  • Collaborate with other departments to align soft services with overall organizational goals

Service Management :

  • Oversee the delivery of soft services, including but not limited to :
  • Cleaning and janitorial services
  • Security and reception
  • Mail and courier services
  • Food services and catering
  • Landscaping and grounds maintenance
  • Waste management and recycling
  • Space management and move services
  • Ensure compliance with health, safety, and environmental regulations
  • Implement and maintain quality control systems for all soft services
  • Vendor Management :

  • Select, negotiate, and manage contracts with external service providers
  • Develop and maintain strong relationships with key vendors
  • Regularly evaluate vendor performance and implement improvement plans as needed
  • Budget and Financial Management :

  • Prepare and manage annual budgets for soft services
  • Analyze costs and implement cost-saving measures without compromising service quality
  • Review and approve invoices from service providers
  • Continuous Improvement :

  • Stay informed about industry trends and best practices in facility management
  • Implement new technologies and processes to improve service delivery and efficiency
  • Conduct regular service audits and implement corrective actions
  • Stakeholder Management :

  • Act as the primary point of contact for facility-related issues and inquiries
  • Maintain effective communication with building occupants, senior management, and other stakeholders
  • Conduct regular satisfaction surveys and address feedback
  • Sustainability and Corporate Social Responsibility :

  • Develop and implement sustainable practices in soft services delivery
  • Ensure compliance with corporate social responsibility initiatives
  • Emergency Response and Business Continuity :

  • Develop and maintain emergency response plans for soft services
  • Ensure business continuity in the event of service disruptions
  • Qualifications :

  • Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field
  • 5+ years of experience in facility management, with at least 3 years in a similar role
  • Strong knowledge of facility management software and technologies
  • Excellent leadership, communication, and problem-solving skills
  • Proven track record in managing large-scale facility operations and budgets
  • Experience with contract and vendor management
  • Understanding of relevant health, safety, and environmental regulations
  • Skills Required

    Vendor Management

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    Facility • Bengaluru / Bangalore, India

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