Facility Executive - Soft Services
Account Management – Work Dynamics (region / country)
What this job involves :
Job Overview : The Senior Facility Executive for Soft Services is responsible for overseeing and managing all non-technical facility services across multiple sites or a large complex facility. This role focuses on ensuring the delivery of high-quality soft services that contribute to a comfortable, safe, and productive work environment for all occupants.
Key Responsibilities :
Strategic Planning and Leadership :
- Develop and implement strategic plans for soft services management
- Set performance standards and key performance indicators (KPIs) for soft services
- Lead and mentor a team of facility managers and service providers
- Collaborate with other departments to align soft services with overall organizational goals
Service Management :
Oversee the delivery of soft services, including but not limited to :Cleaning and janitorial servicesSecurity and receptionMail and courier servicesFood services and cateringLandscaping and grounds maintenanceWaste management and recyclingSpace management and move servicesEnsure compliance with health, safety, and environmental regulationsImplement and maintain quality control systems for all soft servicesVendor Management :
Select, negotiate, and manage contracts with external service providersDevelop and maintain strong relationships with key vendorsRegularly evaluate vendor performance and implement improvement plans as neededBudget and Financial Management :
Prepare and manage annual budgets for soft servicesAnalyze costs and implement cost-saving measures without compromising service qualityReview and approve invoices from service providersContinuous Improvement :
Stay informed about industry trends and best practices in facility managementImplement new technologies and processes to improve service delivery and efficiencyConduct regular service audits and implement corrective actionsStakeholder Management :
Act as the primary point of contact for facility-related issues and inquiriesMaintain effective communication with building occupants, senior management, and other stakeholdersConduct regular satisfaction surveys and address feedbackSustainability and Corporate Social Responsibility :
Develop and implement sustainable practices in soft services deliveryEnsure compliance with corporate social responsibility initiativesEmergency Response and Business Continuity :
Develop and maintain emergency response plans for soft servicesEnsure business continuity in the event of service disruptionsQualifications :
Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field5+ years of experience in facility management, with at least 3 years in a similar roleStrong knowledge of facility management software and technologiesExcellent leadership, communication, and problem-solving skillsProven track record in managing large-scale facility operations and budgetsExperience with contract and vendor managementUnderstanding of relevant health, safety, and environmental regulationsSkills Required
Vendor Management