Manager (Commercial Excellence) - Customer CoE

About us

Bain & Company is a global management consulting firm that helps the world's most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services.

Who you'll work with

BCN Customer COE, as part of Bain's expert client delivery network, has the vision to lend expertise, speed and competitiveness to Bain's Pricing, Commercial excellence, Marketing & Customer Experience projects through co-developing and delivering Pricing products, designing Go-to-Market Strategy Solutions and Improve customer experience effectively through client-specific analysis / solutions. In the CoE, we develop products and deliver solutions that help clients identify and fulfil full potential across the entire value chain of sales and customer journey. Also capturing value across – from problem identification, solution designing, and implementation, to capability transfer.

The CoE has fast-paced, dynamic environment with continuous innovation and learning. We offer multitude of professional development opportunities for those who like to problem-solve in an analytical environment. The COE provides a truly global experience with opportunity to work with experts, Bain teams and clients across the world in an inclusive, collaborative and fun-loving team culture. There are also global transfer opportunities for high performers.

What you'll do

We are hyper-focused on developing and deploying solutions that help clients accelerate growth sustainably through their go-to-market engine and help them reach full potential growth – from market opportunity identification to coverage planning, pricing, account cadence to optimization of sales and marketing functions, among other levers.

This is an opportunity to drive the development and deployment of our suite of cutting-edge solutions that help clients realize untapped value in their existing go-to-market engine within days and weeks, supported by analysis of client data and benchmarks and define the roadmap for the next ~12-18 months of work for the client and the Bain case teams.

Manager (CE) brings specialized knowledge on client projects and IP delivery, manages seamless communication and works closely with expert partners, onshore managers, project teams and clients across geographies and industries. Usually a Manager is staffed on 2 cases at any point in time and works under the guidance of the COE Senior Manager / Director, playing a key role in output delivery and client communication.

• Lead the team comprising of Project Leaders / Associates / Analysts working for IP development and live case delivery (along with Bain case team)
• Is proficient at identifying and deploying relevant resources and analytical tools while ensuring timely, high quality, error-free analysis and output produced by the team
• Understand client needs and situations and adapt to project expectations. Show ability to resolve complex issues across work streams
• Drive conversations through analytics to help drive insights through data analysis and story-lining the deliverable to prove / disprove hypotheses in the best interest of the client / project.
• Demonstrate expertise in GTM topics and areas like market opportunity identification, coverage planning, Route-to-market and account planning, sales team management (compensation and productivity), operating model and tech stack assessments, marketing effectiveness, amongst others.
• Help drive innovationthrough automation and IP by brainstorming with Bain expert partners, practice leaders and case teams
• Drive product and solution development through effective and clear story boarding, hypothesis setting and insights generation
• Manage client and team meetings and deliver clear and professional presentations to the senior project team members, practice stakeholders across Bain teams and clients
• Help coach / mentor and build next level of leadersin the CoE; recognizes team's professional development needs and provide feedback and solutions toward constant improvement
• Ensure a consistent and positive team experience by managing expectations between project teams / clients and BCN teams
• Participate in CoE resource planning, recruitment, and overall development
• Consistently provide responsible feedback, coaching and mentoring to analysts and associates working with them to address their professional development needs. Also conduct performance discussions, writing reviews for appraisal (as required)

About you

What makes us a great place to work

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents..