Business Excellence Manager

Role Title :

Manager – Business Excellence

Qualification : MBA / MMS

Work Experience : 8 to 12 Years

Role Purpose

To lead and drive continuous improvement initiatives across functions by deploying business excellence frameworks, process re-engineering, lean methodologies, and performance measurement systems to achieve operational efficiency, cost optimization, and customer satisfaction.

Key Accountability Area

Process Improvement & Optimization

Identify gaps in operational processes and recommend best practices.

Drive lean initiatives and Six Sigma projects to eliminate waste and reduce variation.

Excellence Framework Implementation

Deploy quality and business excellence frameworks like EFQM, Malcolm Baldrige, or TQM.

Lead self-assessments and action plans for process maturity and excellence scoring.

Performance Management & Analytics

Define KPIs and monitor performance dashboards across functions.

Perform root cause analysis on performance deviations and recommend solutions.

Project Management

Lead cross-functional strategic initiatives from planning to execution.

Ensure timely delivery, stakeholder engagement, and post-implementation reviews.

Change Management

Champion change initiatives and build a culture of continuous improvement.

Facilitate capability-building workshops and internal communications.

Benchmarking & Best Practices

Benchmark internal processes against industry leaders and identify improvement areas.

Introduce global best practices in productivity, quality, and service delivery

Technical / Functional Competencies

Six Sigma Green / Black Belt certified

Application expertise : Advance excel, Power BI, Power App, Power Automate

1. Process Management and Improvement

2. Performance Measurement and Analytics

3. Strategic Planning and Execution

4. Quality and Compliance Management

5. Change Management

6. Customer-Centric Mindset

7. Project and Program Management

8. Technology Enablement

9. Problem-Solving and Critical Thinking

10. Stakeholder Engagement and Collaboration

Behavioral Competencies

1. Continuous Improvement Mindset

2. Result Orientation

3. Customer Focus

4. Collaboration and Teamwork

5. Analytical and Critical Thinking

6. Change Agility

7. Ownership and Initiative

8. Influence and Communication

9. Attention to Detail

10. Resilience and Persistence