Job Description
Position Title : Business Head - Co-Living
Location : Panchkula, Haryana
Reporting To : Group CEO / Managing Director
Department : Operations / Business Management
Employment Type : Full-Time
Role Overview
The Business Head - Coliving will be responsible for leading and scaling the the Coliving operations. This role demands strategic vision, operational excellence, and a deep understanding of the urban rental and shared living ecosystem. The incumbent will oversee P&L, customer experience, facility management, vendor partnerships, and team leadership to ensure sustainable growth and high occupancy.
Key Responsibilities
Business Strategy & Growth
- Develop and execute the business plan for the Co-living properties across India
- Drive occupancy, revenue, and profitability targets
- Identify market trends, competitor benchmarks, and expansion opportunities
Team Leadership & Culture
Build and manage a high-performing on-site operations teamFoster a culture of accountability, service excellence, and community engagementConduct regular performance reviews and training programsOperations & Facilities
Oversee day-to-day property operations including maintenance, housekeeping, and securityEnsure compliance with safety norms, municipal regulations, and internal SOPsCoordinate with Admin & Facilities team for infrastructure upgrades and AMCCustomer Experience & Engagement
Ensure superior resident experience through proactive service deliveryImplement feedback mechanisms, grievance redressal, and community-building initiativesMonitor NPS and satisfaction scores to drive retentionFinancial & Vendor Management
Manage budgets, expenses, and cost optimization initiativesNegotiate and manage vendor contracts for utilities, catering, laundry, etc.Track financial KPIs and report monthly performance to leadershipCompliance & Audit
Ensure adherence to local housing laws, fire safety, and labor regulationsSupport internal and external audits with documentation and process transparencyQualifications & Experience
Criteria Requirement
Education Graduate / Postgraduate in Business, Hospitality, or Real Estate
Experience 8-12 years in operations, hospitality, or real estate; 3+ years in leadership
Skills Strategic planning, team management, budgeting, vendor negotiation
Tools Familiarity with property management systems, CRM, and MS Office
Language Proficiency in English and Hindi; local dialects a plus
Preferred Attributes
Entrepreneurial mindset with a bias for actionStrong interpersonal and negotiation skillsPassion for community living and customer-centricityAbility to thrive in a fast-paced, dynamic environment(ref : iimjobs.com)