Device Support Delivery Manager

Hi,

We have an immediate requirement for Device Support Delivery Manager with our organization SHI Solutions India Pvt Ltd.

Job Title : Device Support Delivery Manager

Experience : 10+ Years

Location : Bangalore

Department : IT Infrastructure / End User Computing

Role Overview :

The Device Support Delivery Manager will be responsible for leading end-user device operations, deployment, and lifecycle management for enterprise desktops, laptops, and mobile devices. The role requires strong technical expertise in device management technologies such as Microsoft Intune, Autopilot, Apple Business Manager (ABM), and JAMF, along with proven experience in managing large-scale device deployment and support programs.

Key Responsibilities :

• Manage end-to-end delivery of end-user device support and deployment services.
• Oversee lifecycle management of desktops, laptops, and mobile devices, including provisioning, configuration, patching, and retirement.
• Lead technical operations for Windows Autopilot , Microsoft Intune , JAMF , and Apple Business Manager (ABM) .
• Ensure timely resolution of incidents, requests, and escalations related to end-user devices.
• Define and monitor key performance indicators (KPIs), SLAs, and compliance standards.
• Collaborate with OEMs and vendors for device procurement, warranty support, and issue resolution.
• Drive continuous improvement initiatives in device support processes and automation.
• Prepare and maintain Standard Operating Procedures (SOPs) and documentation.
• Provide regular updates, reports, and presentations to management and stakeholders.
• Mentor and guide the device support team to ensure high-quality service delivery.

Technical Skills Required :

Soft Skills & Communication :

Educational Qualification :

Preferred Background :