Urgent Hiring Client Servicing Manager -4-7yrs

Job Title : Manager - Client Servicing

No of Vacancy : 1

Location : Bangalore

Department : Client Servicing / Account Management

Role Overview :

The Client Servicing Manager will be responsible for managing client relationships and ensuring smooth execution of programs. In addition to client servicing, the role will actively contribute to revenue generation by growing business from existing (BAU) clients and supporting acquisition of new clients.

Key Responsibilities :

• Serve as the primary point of contact for assigned clients managing redemption and cashback programs.
• Understand client requirements, program objectives, and ensure accurate execution.
• Coordinate with internal operations, technology, and finance teams to deliver seamless redemption and cashback processes.
• Monitor program performance, generate MIS / weekly / monthly reports, and share insights with clients.
• Handle client queries, escalations, and ensure quick resolutions.
• Identify gaps in process and suggest improvements for efficiency and customer satisfaction.
• Support in preparing proposals, program documents, and presentations for clients.
• Drive revenue growth from BAU clients by identifying upselling and cross-selling opportunities.
• Contribute to new business development by supporting pitches, proposals, and onboarding of new clients.
• Build and maintain long-term client relationships, contributing to retention and growth.

Key Skills & Competencies :

Qualifications & Experience :

KPI / Success Metrics :