Manager Technology Transformation (Operations) [T500-20643]

Key Responsibilities :

Leadership :

Foster a collaborative culture that values transparency, feedback, and mutual respect.

This role will act as a subject matter expert of the India office.

Provide recommendations to create or improve hub operations.

Lead and execute medium-sized operations activities or projects.

Adapt and respond when priorities evolve, shift or when dealing with ambiguous situations.

Proactively articulate the effects of decisions on key stakeholders, business teams and enterprise.

Articulate and apply how the India office impacts the business financials and implementation success.

Articulate complex information in an understandable and actionable way to individual team members, cross functional teams and leaders.

Global Operations Alignment :

Act as the primary liaison between the local hub and the U.S. operations team to ensure consistency in processes, communications, and strategic initiatives.

Maintain regular alignment with U.S. stakeholders to adapt and implement company-wide policies, procedures, and best practices locally.

Operational Excellence :

Oversee daily operational functions including local compliance requirements.

Identify and implement process improvements that align with both local needs and global standards.

Partner with Office Manager regarding operational functions such as vendor & facilities

Management :

Manage the relationships with local vendors and service providers, ensuring contractual obligations and performance metrics are met.

Oversee workspace planning, maintenance, and any office expansion or relocation projects.

Risk, Compliance & Governance :

Ensure all local operations comply with country-specific regulations and corporate policies.

Support risk assessments and audits in partnership with the U.S. compliance and legal teams.

Employee Experience & Support :

Lead with an employee-first approach by ensuring the local office environment supports productivity, well-being, and inclusion.

Partner with HRBP and Office Manager to support onboarding, workspace setup, and ongoing employee needs, as needed.

Strategic Projects & Change Management :

Lead or support cross-functional initiatives, especially those that involve collaboration between the local office and the U.S. office.

Act as a change agent to support the rollout of new systems, tools, or operational processes.

Data & Reporting :

Track and report key operational metrics to both local leadership and U.S. teams

Use data insights to drive decision-making and continuous improvement.

Work with cross-functional stakeholders, third party partners, and other resources to obtain insights and develop recommendations on the problem to be solved and the impact and value of potential solutions.

Requirements :

Bachelor's or advanced degree in Finance, Business, or related field. Including :

7+ years of experience in general operations and process improvement and operational efficiency

7+ years of professional project management or delivery management experience

5+ years of strategic planning and execution experience

3+ years of experience working with international / global teams

2+ years of indirect team management experience

3+ years of change management, business analysis or process analysis experience

Strong analytical, planning and organizational skills with an ability to manage competing demands

Strong written and verbal communication skills; ability to lead and influence without authority

Strong understanding of day-to-day business operations, including facilities, vendor management, compliance, and logistics

Ability to design, implement, and optimize processes for both efficiency and scalability

Proven ability to work across time zones and cultural contexts, maintaining alignment with U.S. teams and global working norms

Excellent interpersonal and relationship-building skills to manage local and global stakeholders

Experience working cross-functionally with teams such as HR, Legal, IT, and Finance

Strong problem-solving capabilities with data-driven decision-making

Comfortable using operational metrics and KPIs to assess performance and drive improvements

Proven track record of building and maintaining productive relationships with internal and external stakeholders across different levels and geographies

Preferred :

Proven ability to adapt quickly to change, respond to challenges, etc.

Proven ability to thrive in dynamic and fast-paced environments

Comfortable managing multiple priorities, tight deadlines, and shifting business needs

Strong adaptability and resilience in ambiguous or rapidly evolving situations

Proven ability to balance business objectives with an employee-first mindset

About Best Buy :

Best Buy™ India is a vibrant hub of tech talent, where we're driving innovation and accelerated business outcomes for Best Buy, our customers, employees and partners every day. Our inclusive culture empowers you to learn, grow, collaborate, and make a real impact.

Best Buy is North America's No. 1 tech specialty retailer, with approximately $42 billion in annual revenue and 85,000 employees worldwide. Our purpose is to enrich lives through technology, and we do that by helping personalize and humanize technology for millions of customers in our stores, online and in their homes. We're solving real human needs and helping serve our customers, employees, and partners in new ways every day.

This position is based in Bengaluru.

Best Buy™ India operates under a hybrid work model (in office / remote) with an expectation for employees to be in the office three days a week – Generally, Tuesday, Wednesday, and Thursday.

As a global organization, maintaining collaboration across the globe is a key proposition. Within the framework of established guidelines, employees may be required to engage in extended hours during critical periods.

All employees at Best Buy™ India work for BBY Services India LLP, which is owned by subsidiaries of Best Buy Co. Inc.