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Key Account Manager - ISP / Telecom
HCIN Networks LimitedBangalore, India28 days ago
Job descriptionCoordinate internally across delivery, support, product, and finance teams to ensure exceptional client service. Monitor account performance and financial health, proactively addressing risks and opportunities. Negotiate contract renewals and amendments to maximize value and client retention. Prepare and deliver regular business reviews and performance reports to clients and internal stakeholders. Stay updated on market trends and competitors to provide clients with valuable insights. Act as a client advocate within the company to ensure responsiveness and continuous & Skills Master's or Bachelor's degree in Business, Marketing, or related field. 8-10 years of experience in key account management or strategic client management in ISP / Telecom domain. Proven success managing large enterprise accounts and complex relationships. Strong consultative selling and negotiation skills. Excellent interpersonal, communication, and presentation abilities. Ability to coordinate cross-functional teams and manage multiple stakeholders. Analytical mindset with strong problem-solving capabilities. Customer-focused and proactive approach to client success
The Key Account Manager will manage the companys most important client accounts, ensuring long-term retention, satisfaction, and growth.
This role demands a strategic, consultative approach and excellent relationship management skills to drive value for both clients and the company.
Looking for candidates having experience in ISP / Telecom domain.
Key Responsibilities
- Serve as the primary point of contact for assigned key accounts, building trusted advisor relationships.
- Develop deep understanding of clients business goals, challenges, and industry landscape.
- Create and execute strategic account plans to drive revenue growth, renewals, and customer satisfaction.
- Identify upsell and cross-sell opportunities within existing accounts and collaborate with sales
teams to close deals.
(ref : iimjobs.com)
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Key Account Manager • Bangalore, India
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