Vice President AI Solutioning

Summary :

The Vice President – AI Solutioning will spearhead the design, development, and commercialization of AI-driven solutions for the contact center business. This senior leadership role requires a proven track record in outsourcing and digital transformation, with deep expertise in AI / GenAI technologies and their application in large-scale customer experience (CX) environments. The VP will serve as a client-facing executive leader—shaping solution strategies, developing pricing and commercial models, and driving adoption of emerging technologies to transform operations and unlock long-term value for clients.

This role is designed for a strategic leader who can sit across technology, business, and client consulting, making AI real and actionable for enterprise-scale CX organizations.

Key Responsibilities :

Solution Leadership

• Define and own the AI / GenAI solutioning strategy for the digital transformation portfolio across the contact center value chain (recruitment, training, agent assist, quality, analytics, workforce management, and customer engagement via voice and non-voice channels).
• Support cross-functional teams to conceptualize and deliver scalable, AI-native solutions aligned with client objectives and business outcomes.

Client Engagement & Consulting

Commercial & Pricing Strategy

Innovation & Emerging Tech

Transformation Leadership

Qualifications & Experience :

Education : Bachelor’s or Master’s degree in Technology, Business, or related field. MBA preferred.

Experience :

Skills & Attributes :

Success Metrics :