Customer Care Executive

Company Description

Auto Aid is an easy-to-use app connecting the vehicle owner and automotive service provider on a single platform in Bengaluru. The platform aims to provide a hassle-free journey and services for both parties involved.

Role Description

Answer calls from customers in need of assistance

Place calls to Car Workshops and introduce the Auto Aid solution

Follow the procedure to input data into the admin portal

Track the progress of ongoing service requests

Communicate any problems, questions or concerns to supervisory staff

Communicate respectfully and politely with customers & partners at all times

Qualifications

Proficiency in at least 2 Indian languages is a must (Hindi & English).

Basic MS Excel skills

Strong attention to detail

Positive attitude to serve customers well

Excellent phone manner and articulation

Flexible working in shifts (ability to work in night shift as well )

Location : Bangalore , HSR