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Customer Chat Support Executive

Customer Chat Support Executive

Onboard Aero Consultant Pvt LtdSecunderabad, Telangana, India
16 hours ago
Job description

About Us :

Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive , handling customer queries via WhatsApp and online platforms .

Key Responsibilities :

  • Respond promptly and professionally to customer inquiries via WhatsApp and online channels.
  • Provide accurate product / service information and resolve queries effectively.
  • Maintain detailed records of customer interactions and feedback.
  • Coordinate with relevant internal teams to ensure timely resolution of issues.
  • Build positive relationships with customers to enhance satisfaction and loyalty.
  • Stay updated with product knowledge, especially fitness equipment, to assist customers better.

Qualifications & Skills :

  • Graduate in any discipline.
  • Excellent communication skills in English (mandatory).
  • Knowledge of Arabic language will be an added advantage.
  • Freshers are welcome; prior experience in customer service is a plus.
  • Interest and knowledge in fitness equipment will be an added advantage.
  • Strong interpersonal skills, patience, and problem-solving ability.
  • Basic computer proficiency and familiarity with online communication tools.

    • What We Offer :

  • Opportunity to work with a dynamic and growing team.
  • Learning and development in customer service and fitness equipment knowledge.
  • Positive and collaborative work environment.Company Description
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    Customer Support Executive • Secunderabad, Telangana, India

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