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Service Desk Agent Bengaluru Walkin 22nd November 2025 - Saturday

Service Desk Agent Bengaluru Walkin 22nd November 2025 - Saturday

Tata Consultancy ServicesKolhapur, IN
1 day ago
Job description

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role : Service Desk Agent

Experience Range : 3 – 8 Years

Location : Bengaluru

Interview : Walkin

Venue : Bengaluru -Crescent Prestige Shantiniketan, Sadaramanagala South Taluk, Bengaluru, 3,, Thigalarapalya,, 3, ITPL Main Road, Maruthi Nagar, Krishnarajapuram, Bengaluru, Karnataka 560048

Must Have :

  • Should be customer centric and understand the Service Desk (SD) support function.
  • Candidate should be proficient in written and verbal English to provide the required IT services.
  • Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels.
  • Ready to work support during weekend also as per monthly roster.
  • Work and resolve Incidents and Service Requests tickets associated with Service Desk Support function.
  • Provide break fix support, Remote software installation, IT applications, advice and assist to Customer Users, as needed.
  • Remote Support to Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking etc.
  • Certification : Any relevant certification (Preferred).

Good to Have :

  • Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
  • Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues
  • Essential :

  • Flexible working in 24
  • 7 environment
  • Flexible to work on weekends
  • Good communication skills to deal with customer
  • End-to-End knowledge of activities being done
  • Minimum Qualification :

  • 15 years of full-time education
  • Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
  • Create a job alert for this search

    Service Desk Agent • Kolhapur, IN

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