Guest Services Associate

Designation : Guest Relations Executive

Department : Account Management

Key Roles & Responsibilities :

• Be the first level SPOC for customer level queries.
• Manage reception during business hours.
• Illustrate Smartworks' core values and strive to achieve our mission.
• Support the Account Management team to achieve the following :
• Create a welcoming and collaborative environment for our members through events and building relationships between members.
• Ensure that your building is fully operational, and processes are running smoothly.
• Assist with move-ins and move-outs; prepare and distribute member welcome packets.
• Take direction from the Account Manager to support the Team as necessary.
• Greet members and other people who come in for tours, track walk-ins, schedule tours, and send confirmation emails.

Skills & Qualification Required :