Customer Relations Specialist

About Nua :

Nua is a venture-funded, direct-to-consumer (D2C) brand transforming women’s wellness in India. Starting with our innovative, chemical-free and India’s only fully customizable sanitary pads, we are on a mission to develop holistic and personalized solutions for solving real problems that women face. We do this by building a wellness platform with great products, an impactful community and a personalized customer experience. With a growing community of over 15 lakh women, we are already India’s largest and most engaged digital-first FemTech brand.

Our story began with a pad. And not just any pad that could be picked off the shelves but one that was truly thought around a woman’s needs. Since then, we have grown multi-fold with innovative, inclusive and effective products that are Made Safe certified and backed by science. We continue to co-create products with our community and fuel the D2C revolution through deep consumer insights and investments in technology.

Nua has raised over $22 million in venture funding, backed by marquee investors including Lightbox Ventures, Kae Capital, Mirabilis Investment Trust, Deepika Padukone and Vindi Singh Banga, and Kamini Banga of the Banga family office. If you are as passionate as we are in making a difference and creating real impact in a fast-paced and wildly creative environment, then you might just be the person we are looking for.

Key Responsibilities :

• Manage customer conversations across multiple channels - social media, incoming calls, emails and chats
• Assist customers with their queries / concerns, and facilitate escalations and redressal
• Coordinate with the relevant team to resolve customer’s issues / queries
• Maintain detailed report for all conversations and carry out analysis to continuously understand pain
• points and develop improvement initiatives
• Help the team with the planning & implementation of customer acquisition activities
• Proactively seek customer feedback and reviews across channels such as Facebook, Google & Amazon
• Work closely with the marketing team to build the Nua community

What we look for :