Customer Relations Specialist
WorkGeek ServicesNew Delhi, Republic Of India, IN4 days ago
Job descriptionExcellent verbal and written communication skills. Strong problem-solving abilities and patience. Ability to handle high-pressure situations gracefully. Basic computer proficiency and familiarity with CRM software. Customer-oriented mindset with empathy and active listening skills. Ability to multitask and manage time effectively. Prior experience in customer service or related field is advantageous.
Key Responsibilities :
- Respond promptly to customer inquiries via phone, email, chat, or social media.
- Assist customers with product details, order placements, returns, and refunds.
- Troubleshoot and resolve product or service issues.
- Document customer interactions and transactions accurately.
- Escalate complex issues to higher-level support or management.
- Maintain up-to-date knowledge of company products, services, and policies.
- Provide feedback to the company based on customer interactions to improve service quality.
- Follow up on customer requests to ensure satisfaction and retention.
- Adhere to company guidelines and standards for communication and professionalism.
Skills and Qualifications :
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Customer Specialist • New Delhi, Republic Of India, IN
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