This job offer is not available in your country.
15h Left! Technical Team Lead
Innovation Technology By DesignChandigarh, Chandigarh, India8 hours ago
Job descriptionCo-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members. Motivating, mentoring, and developing a team of 15-20 Engineers (a combination of L1, L2, and L3) to deliver a first-class service. Consult with customers regarding post-sales requirements, and delivery, and will have input into ongoing service reviews. Ensure all Managed Service provisions are delivered on time and following ITBD’s Clients’ expectations and that support is provided accordingly with both internal and external stakeholders. Set clear objectives, evaluate progress against objectives, and instill a performance-oriented culture with a focus on accountability. Conduct monthly one-on-one is with individual team members as well as quarterly reviews. To monitor and record attendance and manage issues as appropriate. Contribute to the ongoing development of the Managed Support function by sharing knowledge, experience, and expertise with other team leaders. Troubleshooting on Wintel, Firewall, and messaging (Office365 and Exchange Servers). Monitoring backups. Troubleshooting networks, virtualization, and Windows servers. To recognize opportunities for improvements to procedures by proactively offering ideas and solutions. Encouraging team input into procedures and practices – assisting them in developing their ideas. Provide an escalation level for problem support, management, resolution, and communication as appropriate. Work with the department’s Service and Process Improvement analysts to ensure all aspects of the department's “business as usual” operations can be maintained to meet customers’ requirements. Work with the Service management function to ensure key SLAs are met for provisioning and support and to ensure progress updates are provided as required where service issues are identified. Ensure activity on projects is regularly monitored to ensure milestones are met. Ensure the Test labs are maintained and supported to agreed standards which will assist team members in continuous learning and development of their technical competencies. Assist the team where required by actively working on customer issues, handling calls, managing tickets and escalations, etc. Proven experience of 8+ years in a combined customer service handling / Managed Services role. Minimum 4 years’ experience working in an MSP environment is a must with a minimum of 2 years as a Team Leader / Tech Lead. Exceptional knowledge of troubleshooting and hands-on in Desktop, Servers, Networking, AD, O365, and VMWare. Good academic background with a degree or equivalent qualification in Information Technology, Business Studies, Computing, or a relevant subject an advantage. Experience in motivating and leading others or deputizing in the team leader’s absence. Experience in providing structured feedback and coaching others. High standard of communication both written and verbal, must have prior experience with servicing and communicating with onshore Clients. Capable of managing own workload with minimal supervision to tight deadlines. Able to prioritize and distribute team workload effectively. High performer who is recognized as a role model in his current role. Able to deal with challenging client and staffing issues in a professional and supportive manner and to see these through to resolution. Keen to offer ideas and solutions to develop the Managed Services function
Position Summary
Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and resolving a variety of managed service inquiries.
This is a very customer-focused, hands-on role where the Team Leader will be expected to handle and resolve customer issues as well as undertake the day-to-day management aspects that the post requires.
Education and Qualifications
=8 years of IT or related domain.
- Excellent written and verbal communication skills.
- Education : Graduate (Any stream) preferably in computer science or related field.
Responsibilities
Capabilities
Must-Have
Create a job alert for this search
Technical Lead • Chandigarh, Chandigarh, India
Related jobs
- Promoted
Lead Generation Specialist - UK & Europe Market
EXLbaddi, himachal pradesh, in EXL is hiring for the position of Sales Development Representative - Inside Sales.Bachelor’s degree or equivalent required.
Industries : Retail, CPG, Manufacturing, Energy & Utilities, Hi- Tech, CME,...Show moreLast updated: 6 days ago
- Promoted
Technical Lead
Antal Internationalpanchkula, haryana, in Polyglot Developer (Technical Lead).You’ll design, build, and deploy scalable solutions, working closely with clients to bring strategic technical visions to life.
Design and deliver scalable backen...Show moreLast updated: 20 days ago
- Promoted
Technical Lead - AI ML
TrantorChandigarh, India, India Lead the development and integration of Python-based applications with LLMs (OpenAI, DeepSeek, Anthropic, LLaMA, etc.Architect and implement LLM pipelines including prompt engineering, retrieval-au...Show moreLast updated: 25 days ago
- Promoted
Career Opportunity | COTIVITI | Team Lead | IPDRG
Cotiviti IndiaMohali district, India, India Please share your updated resume at jitendra.We are currently seeking Team Leader to support a growing client base and manage the day-to-day operational activities of the production team and to hel...Show moreLast updated: 8 days ago
- Promoted
Technical Team Lead
Innovation Technology By DesignChandigarh, India, India Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers.
ensuring that the team prov...Show moreLast updated: 30+ days ago
- Promoted
Peoplesoft Technical Lead
WeConnectbaddi, himachal pradesh, in Provide functional and technical application support.Lead and coordinate technical development activities.Collaborate with the IT team to analyze and implement business requirements.Ensure timely c...Show moreLast updated: 2 days ago
- Promoted
TEST LEAD SWIFT
OnPoint Insightspanchkula, haryana, in The test lead develops test strategies, creates test plans, and takes responsibility for building and managing the test team, executing manual and automated tests, identifying and reporting bugs, a...Show moreLast updated: 7 days ago
- Promoted
Technical Lead
People Tech Group IncBaddi, Himachal Pradesh, India Job Description : Embedded OpenGL Engineer Experience : 7+ Years Location : Hyderabad Notice Period : Immediate to 15 Days Required Skills & Qualifications Bachelor’s or Master’s degree in Comput...Show moreLast updated: 28 days ago
- Promoted
Operations Team Lead
TPMohali district, India, India We are looking for passionate professionals for the Travel Process.If you have the right skills and experience, this is your chance to grow with us!.
Shifts : Rotational shifts & rotational week-offs...Show moreLast updated: 30+ days ago
- Promoted
Vertical Solutions Lead - TTLH
HCLTechMohali, Punjab, India Vertical Solutions Lead- TTLH (Travel, Transportation, Logistics, and Hospitality) Experience – 3 to 20yrs Location – Anywhere in India (Preferred Bangalore) Vertical Solutions Group This is a dom...Show moreLast updated: 2 days ago
- Promoted
Data Engineer Team Lead
SGIChandigarh, India, India To be discussed based on your skills and experience.Strong hands-on data engineering experience with a proven ability to design, build, and optimize scalable data pipelines in .Deep technical exper...Show moreLast updated: 8 days ago
- Promoted
Technical Lead
Chargebeebaddi, himachal pradesh, in Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, S...Show moreLast updated: 22 days ago
- Promoted
Technical Lead
Servion Global Solutionspanchkula, haryana, in We’re Hiring : Avaya Colloboration Engineer!!!.Experience in Avaya IX Messaging, with capabilities on Windows Server, and familiarity with Microsoft Exchange and Office 365 administration.It wou...Show moreLast updated: 20 days ago
- Promoted
MARKET RESEARCH ATL / TL
The Knowledge CastleBarara, Haryana, India Knowledge Castle is India's pioneering platform that offers comprehensive career-ready training, AI-driven interviews, and a job portal all in one place.
Our services empower job seekers by providin...Show moreLast updated: 9 days ago
- Promoted
Salesforce Technical Lead
Mphasisbaddi, himachal pradesh, in Job Title : Salesforce Technical Lead.A Salesforce Technical Lead (TL) plays a crucial role in managing and delivering Salesforce projects and brings extensive Salesforce knowledge.Overall, 7-12 yea...Show moreLast updated: 8 days ago
- Promoted
Technical Lead
HCLTechMohali, Punjab, India Primary Skill : Informatica EDC CAI / CDI Developer Skill Informatica CAI (Cloud Application Integration) - Integration Platform API Development (REST / SOAP, Swagger / WSDL) - Web Services & APIs Workf...Show moreLast updated: 30+ days ago
- Promoted
Sphere Global Solutions - Technical Support Lead
Sphere Global SolutionsMohali District Location : Mohali Sector 74.Key Responsibilities : IT Asset Management : - Mai...Show moreLast updated: 13 days ago
- Promoted
Oracle HFM Technical Lead
Penta ConsultingMohali, Punjab, India Penta Consulting are a technology resource solutions provider to leading OEMs across the EMEA region.We are currently working with our leading client in the search for a Technical Team Lead, focusi...Show moreLast updated: 28 days ago
- Promoted
Full Stack Trainer
Chitkara UniversityRajpura, Punjab, India We are seeking an experienced and passionate React / React.Development Trainers to join our team on a Full-time basis.As a trainer, you will be responsible for delivering engaging and informative tra...Show moreLast updated: 30+ days ago
- Promoted
Technical Lead
Thumopanchkula, haryana, in Founding Engineer @ Thumo (Africa’s first super-app).We’re building Africa’s super-app, starting with food delivery.M funding round led by Soma Capital with top Silicon Valley angels, we’re hiring ...Show moreLast updated: 6 days ago