No longer accepting applications
Sphere Global Solutions - Technical Support Lead
Sphere Global SolutionsMohali District30+ days ago
Job descriptionManage and support Office 365 tenant including Exchange, SharePoint, OneDrive, Teams, and Microsoft Intune. Create and manage user accounts, distribution groups, and shared mailboxes. Enforce security policies and handle data loss prevention (DLP) configurations. Monitor licence usage and recommend cost-optimisation where possible. Provide first and second-line IT support to all office staff (hardware / software issues). Troubleshoot Windows-based systems, printer issues, network connectivity problems, and common business application faults. Support employee onboarding and offboarding (device setup, access provisioning, account closure). Train users on basic tech hygiene and IT security best practices. Manage LAN / WiFi connectivity and escalate to providers when necessary. Oversee switches, routers, and wireless access points in conjunction with external network support partners if needed. Monitor uptime and performance of the office internet and troubleshoot outages. Ensure patching and antivirus systems are current and monitored. Enforce endpoint security standards including antivirus, firewall, and device encryption. Maintain software licensing compliance and ensure all installations are authorised. Support internal IT security audits and recommend improvements. Ensure backups (local / cloud) are running and recoverable. Minimum 5-10 years of hands-on experience in IT support or infrastructure management. Strong experience with Microsoft Office 365 administration (Exchange, Teams, SharePoint). Solid knowledge of Windows OS and desktop / laptop Familiarity with Active Directory, DNS, DHCP, and IP networking. Experience with remote support tools (e.g AnyDesk, TeamViewer, Microsoft Remote Desktop). Ability to manage IT assets and document procedures effectively. Excellent communication and stakeholder management skills. Experience with small office network setups preferred. Knowledge of Microsoft Intune, Azure AD, or Endpoint Manager. Understanding of basic scripting or automation tools (PowerShell). Experience supporting hybrid work environments (VPN, remote desktop). ITIL certification is a plus. Proactive, self-motivated and able to work independently. Detail-oriented with strong organisational skills. Able to explain technical concepts in simple, user-friendly terms. Calm under pressure and responsive to urgent issues. A team player willing to roll up their sleeves and get things done.
Location : Mohali Sector 74.
Key Responsibilities :
IT Asset Management :
- Maintain an up-to-date inventory of all IT assets (laptops, desktops, monitors, mobile phones, peripherals, etc.)
- Tag, track, and record allocation and decommissioning of IT assets.
- Ensure timely procurement, configuration, and disposal of IT equipment.
- Conduct regular audits and asset lifecycle reviews.
Office 365 Administration :
End-User Support :
Networking & Infrastructure :
Compliance & Security :
Required Skills & Experience :
Desirable Skills :
Personal Attributes :
(ref : hirist.tech)
Create a job alert for this search
Technical Support Lead • Mohali District
Related jobs
- Promoted
IDMC Lead
LumenDatabaddi, himachal pradesh, in LumenData is a recognized leader in modern data architecture and cloud data management.We specialize in implementing cutting-edge solutions using Informatica’s Cloud Data Management suite, deliveri...Show moreLast updated: 30+ days ago
- Promoted
SaaS Customer Support
PlusVibemohali, India AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show moreLast updated: 12 days ago
- Promoted
Technical Team Lead
Innovation Technology By DesignChandigarh, India, India Work Model : Work from Office (WFO).Lead the Future of Managed Services : .Step into a leadership role where.At IT By Design, we’re looking for a.
IT services to our global clients.If you thrive in sol...Show moreLast updated: 30+ days ago
- Promoted
Full Stack Lead
IDfypanchkula, haryana, in IDfy is Asia’s leading TrustStack, trusted by the best, with global expertise and enterprise-grade tech.We’re solving trust challenges, making compliance easy, fraud detection smarter, and onboardi...Show moreLast updated: 13 days ago
- Promoted
.NET Technical Lead
thinkbridgebaddi, himachal pradesh, in We are seeking a highly skilled and experienced.NET Technical Lead with 8+ years of experience to oversee the design, development, and deployment of enterprise-grade applications using.NET, React o...Show moreLast updated: 1 day ago
- Promoted
AML-KYC Lead
Bruc Bondpanchkula, haryana, in Bruc Bond is a global financial institution operating from Asia-Pacific and Europe.Our mission is to simplify corporate banking.
We connect entity clients to a diverse network of partner banks and f...Show moreLast updated: 1 day ago
- Promoted
Senior Technical Lead - Java + AWS
HCLTechmohali, India Experience on building and deploying enterprise-grade backend applications using Java, Hibernate, Spring, and Spring Boot.
Specializes in designing scalable, distributed systems and microservices wi...Show moreLast updated: 14 days ago
- Promoted
Technical Support Engineer
Atlassianpanchkula, haryana, in Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 13 days ago
- Promoted
Lead Technical Content Specialist
Perfect Clicks LLCChandigarh, Republic Of India, IN Perfect Clicks LLC is a leading digital media company based in the USA.We are looking for talented technical writers who would like to join a small, hard-working marketing team.The ideal candidate ...Show moreLast updated: 26 days ago
- Promoted
Technical Lead
Peepal Consultingbaddi, himachal pradesh, in Mentor, lead, and oversee the design, development, and maintenance of automation solutions for our revenue platforms.Ensure the highest quality code with a focus on scalability, reliability, and ma...Show moreLast updated: 1 day ago
- Promoted
Customer Support Team Lead
Everstylishbaddi, himachal pradesh, in Everstylish is a fashion company based in Gurugram that brings the latest fashion of the best quality at affordable prices.
Everstylish aims to bring a smile to customers' faces with every package.T...Show moreLast updated: 1 day ago
- Promoted
Technology Support Specialist
Randstad Enterprisepanchkula, haryana, in Job Summary : Technology Support Analyst / Technology Analyst.The Service Level Support Professional is responsible for managing and resolving VMS-related case management tickets, coordinating with ...Show moreLast updated: 1 day ago
- Promoted
IT Lead - Application Support (ZOHO Suite)
Kaplan Middle East & North Africabaddi, himachal pradesh, in IT Lead - Application Support (ZOHO Suite).The IT Lead - Application Support (ZOHO Suite) is the technical subject matter expert responsible for the end-toend administration, configuration, customi...Show moreLast updated: 1 day ago
- Promoted
Customer Support
People Prime Worldwidepanchkula, haryana, in LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies.Powered by m...Show moreLast updated: 1 day ago
- Promoted
Customer Support Specialist
People Prime Worldwidemohali, India LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies.Powered by m...Show moreLast updated: 8 days ago
- Promoted
MS D365 BC Senior Support Specialist
Sikich Indiabaddi, himachal pradesh, in MS D365 BC Senior Support Specialist.D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements....Show moreLast updated: 1 day ago
- Promoted
MS D365 BC Support Specialist
Sikich Indiabaddi, himachal pradesh, in D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements.
The ideal candidate will have hands-o...Show moreLast updated: 1 day ago
- Promoted
Technical Services Manager
GenScriptpanchkula, haryana, in Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago