Job Description
About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What's In It For YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
To lead the team of Fraud SME Analysts to identify fraudulent Application / Transactions and minimize fraud losses, with best levels of customer experience.
Role Accountability
Application Fraud / Transaction Fraud Monitoring & Decisioning :Lead the team of fraud SME analysts to identify fraudulent application / transaction patterns across various attributesEnsure comprehensive alert review by the team by leveraging all available profile attributes, alternate sources of data, -ve databases, past patterns, and available online validation sources to identify anomalies and prevent fraudulent activityAnalyze Fraud Modus Operandi & decisioning patterns to feed learnings for SOP improvement / updationPerform RCA of the identified / prevented frauds and share the same with the sampling / investigation team to unearth fraud syndicates in the marketConduct weekly sample audits of fraud analyst decisioning to drive adherence to SOPs & customer contact policiesStakeholder Liaisoning And Process Improvement
Liaison with internal stakeholders (Credit, Operations, CS) and external stakeholders (Merchants, Acquirers, Payment gateways, LEAs) to highlight fraud trends and take up hold / reverse disputed fundsMonitor fraud trends and feedback the learnings / observations into the system and train people for process improvementsRegulatory Adherence & KYC Compliance
Ensure adherence to regulatory compliance on KYC, transaction monitoring and fraud transaction reversalsCoach the team on regulatory guidelines and ongoing changes in the compliance frameworkMeasures of Success
Productivity (No. of cases decisioned in a day) as per MOU, Fraud Decisioning Accuracy, TAT, Team VIC PenetrationFraud Catch & False PositivesCompletion of Critical Projects on Digitization & Automation as per agreed objectives100% coverage on process training and certification for the teamProcess Adherence as per MOUTechnical Skills / Experience / Certifications
Core domain expertise in fraud risk management, underwriting and transaction monitoringGood industry connect & visibility on Industry forums to learn industry best practices & updatesCompetencies critical to the role
Conflict ManagementAnalytical Ability and Problem SolvingProcess OrientationQuality OrientationQualification
Graduate in any discipline from a reputed and recognized institute / University.
Preferred Industry
Banking / Financial Services / Consulting / Fraud Strategy / Ecommerce
Skills Required
Transaction Monitoring, Fraud Risk Management, Underwriting