Customer Service Representative- Bangalore

JOB LOCATION : HEAD OFFICE - BANGALORE

Key Responsibilities :

Customer Engagement & Assistance

o Greet and attend to walk-in customers promptly and courteously.

o Understand customer needs and recommend suitable AMC cookware solution.

o Provide demonstrations of AMC products and explain features, benefits, and usage.

Sales Support

o Assist customers with product selection, pricing, offers, and payment procedures.

o Upsell and cross-sell AMC accessories and related products.

o Maintain updated knowledge of ongoing promotions, discounts, and exchange offers.

After-Sales Support

o Handle customer service queries related to product use, care, and warranty.

o Assist in the processing of returns, exchanges, or service requests.

Generate sales leads

o Identify and target potential institutional clients such as corporate institutions, cooking schools, and government institutions etc

o Develop and maintain a pipeline of prospects through cold calling, networking, and referrals.

Qualifications & Skills :

• Education : Graduate in Business / Marketing / Hospitality.
• Experience : 0–2 years in institutional or B2B sales (FMCG, kitchenware, hospitality, or retail / direct sales preferred).

Skills :

Personal Attributes :

Work Schedule :

CTC offered : 4 LPA

Company Description

AMC is the world&aposs number one Premium Cookware and a leading direct selling company with over 60 years of experience, headquartered in Rotkreuz, Switzerland. AMC operates in more than 30 countries.

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Skills Required

CRM Tools, Basic Computer Knowledge, Ms Office