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Customer Service Specialist

Customer Service Specialist

RecroBengaluru, Karnataka, India
7 days ago
Job description

Job Title : Customer Success / Support Specialist – EdTech

Location : Hybrid (3 days from office)

Work Schedule :

  • Shift Timings : 2 PM – 11 PM or 6 PM – 3 AM (Two-way cab provided)
  • 5 days working, 2 consecutive offs
  • Additional Shift Allowance : ₹750 / day

Key Responsibilities

  • Manage customer interactions via calls, emails, and virtual meetings with US-based clients.
  • Act as a trusted advisor by understanding customer needs and providing the right EdTech solutions.
  • Handle customer success, consultation, and technical support requests effectively.
  • Document issues, track progress, and ensure timely resolution.
  • Collaborate with internal teams to improve product adoption and customer experience.
  • Provide feedback to product / engineering teams based on customer insights.

    • Must-Have Skills & Experience

  • Education / EdTech industry experience (Priority 1).
  • Customer Success / Consultation experience with US clients (Priority 2).
  • Technical Support / Customer Support experience (Priority 3).
  • Excellent communication skills (written and verbal).
  • Ability to work in evening / late-night shifts (supporting US time zones).
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    Customer Service • Bengaluru, Karnataka, India