Change manager

Project description

Service Control own service management process definition, standardization and implementation, As an IT Change Enablement Expert, you will also be driving the adaptation of the Change Enablement process to align to the Continuous Integration and Continuous Delivery requirements. Also, you will have the opportunity to liaise with experts to align the Change Enablement process to the new automation concepts.

Responsibilities

Develop Change Enablement digital strategy processes with key delivery areas of continuous integration / continuous delivery, devops, automation and data analytics evolution

Manage and deliver the day to day change enablement workflow tasks with the team such as : reviews, approvals ensuring risk controls are adhered to. Prepare deep dive data analytics and change reporting leading into relevant Governance meetings

Engage and collaborate with the relevant Release Managers, Engineering, Operational Risk and Audit teams and drive delivery of tasks in the context of Change Enablement.

Proactively identify operational readiness and change enablement process improvement opportunities.

Skills

Must have

Experience in IT Change Enablement / Change Management for large organizations

ITIL 3 or 4 experience and proficient with Microsoft suite of tools

A thorough understanding of risks involved in the System Delivery Lifecycle (SDLC) and change environments

Knowledge of the Continuous Integration and Continuous Delivery concepts and toolsets such as Service Now, Gitlab

Familiarity with devops, agile methodologies and ways of working

Strong analytical, reporting and data manipulation skills

Attention to detail in all tasks, particularly in identifying gaps in operational processes areas

Programming and / or automation skills (irrespective of toolset / technology)

An enthusiastic and dynamic team player who is able to integrate and work successfully in a global team

An excellent communicator, with strong interpersonal and stakeholder management skills

Quick to produce accurate, concise information to tight deadlines, and to present that information professionally and in the right way to the required audience

Excellent team player with a "can-do" attitude

A balance of engineering and service mindset

Experience of Service Now and M365 suite tooling

Power BI experience

Nice to have

Dev Ops foundation certified is nice to have

Experience of Gitlab CI / CD, AI tooling (Co Pilot etc) would be a benefit but not essential