Principal Database & Exadata Cloud DBA

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create / utilize automated technology and instrumentation to diagnose, document, and resolve / avoid customer issues. You are expected to be an expert member of the technical problem solving / problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer g contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.

Career Level - IC4

JOB DESCRIPTION

This position is for a Principal Database & Exadata Cloud DBA in the established Oracle Database Exadata & Cloud support team . The team’s main responsibility is to troubleshoot & resolve highly complex technical issues on Oracle Database & Exadata cloud spanning across areas including :

Autonomous Database, Database 23ai, AI Vector search, Autonomous Recovery Service, Golden Gate cloud, Data Guard, Corruption, Backup and Recovery, RMAN, ZDLRA, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, RAC, Security, Networking etc. The candidate should have good hands-on experience on OCI and Exadata platforms . Experience working on multi cloud platforms (Azure, AWS & Google) would be a strong advantage.

The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Oracle Database, Exadata & Cloud technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems and / or identify acceptable workarounds. He / she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues. The successful candidate will be located in India.

RESPONSIBILITIES

The main role of a Support engineer is to troubleshoot highly complex technical problems in Oracle Database & Exadata Cloud requiring high level of technical expertise

• Works directly with customers
• Participates in weekend rotation and shifts
• Participates in initiatives that improve overall product and documentation quality
• Participates in product / platform testing
• Contributes to the improvement of internal generative AI and automation tools
• Drives improvements in product quality
• Serves as Situation Manager on highly sensitive Customer issues
• Consults with Management in directing resolution of critical Customer situations
• Consults with Customers on complex use of Oracle products
• Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
• Creates / reviews Knowledge Articles
• Contributes significantly towards the “My Oracle Support” Database communities
• Analyzes work load, determines best practices and implements changes to improve productivity
• Proactively contributes to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities

Who are we looking for?

QUALIFICATIONS

TECHNICALSKILLS

We are looking for a core technical person, who has hands-on Database administration experience on OCI database & Exadata cloud and worked as L3 level support engineer and / or having equivalent knowledge.

He / She should possess the following technical skills :

PERSONAL ATTRIBUTES

If this sounds like you, we hope to meet you!

Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer :   Oracle is an Equal Employment Opportunity Employer

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Career Level - IC4