Technical Service Engineer - Dubai

ibTech Group operates across the Middle East and Indian subcontinent, offering a wide range of products in partnership with international brands for B2B businesses. With a focus on client satisfaction, ibTech Group provides customized solutions for retail and industrial businesses, including electronic article surveillance, end-of-line packaging, and high-resolution printers.

Role Description

This is a full-time hybrid Technical Service Engineer role at ibTech Group in Dubai, with flexibility for remote work. The Technical Service Engineer will be responsible for field service, customer support, technical support, and troubleshooting tasks to ensure customer satisfaction and effective product maintenance.

Qualifications

Customer Satisfaction and Customer Support skills

Field Service and Technical Support skills

Troubleshooting expertise

Excellent problem-solving and communication skills

Ability to work independently and in a team

Experience in the technology or engineering industry

Bachelor's degree in Electrical / Electronics Engineering or related field

2-4 Years of technical, servicing experience in RF Technologies, ELV Systems, Access Control, with strong exposure to networking and integration technologies.