Franchise Manager

Franchise Manager

Key Responsibilities :

• Oversee day-to-day operations of franchise stores ensuring full compliance with company standards and SOPs.
• Act as the primary point of contact for franchise partners and provide continuous operational support.
• Ensure adherence to company policies, statutory compliances, agreements, and brand guidelines.
• Drive sales performance across franchise outlets in line with business objectives.
• Conduct market surveys to identify trends, opportunities, and competitor insights.
• Perform regular audits for SOP adherence, customer service quality, and brand representation.
• Manage financial obligations : payment clearance, account reconciliation, and follow-up on dues.
• Build and maintain strong relationships with franchise owners.
• Handle franchise agreements, renewals, and compliance with contractual obligations.
• Resolve franchisee concerns, operational challenges, and financial disputes.
• Collaborate closely with Area Managers for reviews and operational alignment.
• Support expansion by identifying new franchise opportunities and markets.
• Assist in onboarding and launching new franchise stores.
• Provide insights on franchise models (FOFO) and evaluate operational viability.

Skills & Qualifications :

(ref : iimjobs.com)