Senior Service Strategy Lead

Note : By applying to this position you will have an opportunity to share your preferred working location from the following : Gurugram, Haryana, India; Hyderabad, Telangana, India . Minimum qualifications :

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in a technical project management or a customer-facing role.

Preferred qualifications :

About the job People Experience (PX) is the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers in the moments that matter most. We deliver end-to-end global HR processes (with regional nuance where needed) that are personalized and delightful for applicants and Googlers. PX teams span Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence, and Googler- and Market-level HR support.

This role sits within the PX RISE (Routing, Infrastructure, Services, Excellence and Business Strategy) team. RISE is focused on transforming Google's People Operations service delivery. Our mission is to 'make every day simple, so we can make special days really special' by building durable capabilities across intelligent operations, holistic measurement, and extraordinary experiences, leveraging AI and ML to leapfrog current capabilities. We drive initiatives like AI-powered transformations (e.g., Agentic AI, People Ops Connect enhancements), service delivery transformation through intelligent operations, and robust measurement frameworks.

Responsibilities

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Skills Required

problem structuring , Change Management, Service Operations