Specific Responsibilities May Include :
- Collaborates with senior leadership to understand the organization's goals and strategy related to people planning, engagement, retention and performance.
- Lead the definition, creation and implementation nationally of HR policies, processes, systems integration evolution, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs.
- Guide, facilitate and partner with HR team on program implementation.
- Administers or oversees the administration of human resource programs including, but not limited to, performance and talent management, productivity, recognition, culture, leave of absence; disciplinary matters; disputes and investigations, training, development and team member wellness (occupational health and safety).
- Conducts research and analysis of organizational trends including review of reports and metrics from the organization's human resource information system (HRIS) or talent management system.
- Monitors and ensures the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
- Compile, understand and articulate to senior leadership key trends and market directions for various HR areas that are used to shape strategy
- Drive a high performing, highly engaged workforce through effective and measurable leadership activities including engagement and recognition, completion of quality performance process, knowledge transfer, etc.
- Direct overall budget, scorecard, metrics and capacity model development and identification
- Facilitates professional development, training, activities for HR team
- Performs other duties as required or necessary to drive business success
Required Experience :
4+ years in a leadership position6+ years of progressive Human Resources experience in a similar role with similar degree of responsibilitiesExperience with a variety of HR disciplines including employee relations, performance management, recruitment, resource planning, compensation, employee engagement, benefits, and learning / developmentA proven track record of effective decision making within a program and project management frameworkEffective research and analytic skills with the ability to draw conclusions and provide solid recommendationsExperience engaging all levels of an organization in a collaborative and confident style that engenders credibilityExperience in implementing strategic organizational changesRequired Knowledge, Skills and Abilities :
Thought leadership and coaching.Ability to understand and relate to people of all levels of the company, while providing coaching, advice, support and guidance.A leadership style characterized by goal setting, coaching, performance management, employee development, recognition and engagement.Strong leadership necessary to drive successful collaboration across a highly matrixed enterprise; visible champion and spokesperson for changeExcellent verbal and written communication skills.Excellent interpersonal and negotiation skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Ability to adapt to the needs of the organization and employees.Ability to prioritize tasks and to delegate them when appropriate.Thorough knowledge of employment-related laws and regulations.Proficient with Microsoft Office Suite or related software.Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.Preferred Experience, Skills & Competencies :
Experience working in a contact / call center settingWorkday or other HRMS software experienceBachelor's degree in Human Resources, Business Administration, or related field required; Masters degree preferredOther skills :
Critical thinker with excellent problem solving skillsExcellent written and oral presentation skillsSelf-motivated - able to work autonomously and effectivelyEffective time management, organizational and presentation skillsNegotiation and contract management skills.High personal standards of integrity, empathy, and confidentialityChange resiliency.Interpersonal, consultative and negotiation skillsBusiness Acumen
Comfortable dealing with day-to-day issues and yet still able to see the big picture and long term impacts of decision makingAbility to effectively advise, recommend, and present requirements and solutions to problems and effectively cope with ambiguityAbility to anticipate the long term impact of all decisions and take a broad approach to problem solvingAbility to ensure that the business receives timely and satisfactory supportCourage to make tough decisions and stand behind themability to have crucial conversations even if they are uncomfortableTELUS Values :
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values :
We passionately put our customers and communities firstWe embrace changes and innovate courageouslyWe grow together through spirited teamworkSkills Required
Hrms, Human Resources, Presentation Skills, Talent Management Systems