Application Engineer

Hiring Drive | Technical Support Engineer – Platform Technologies (IC2)

Location : Hyderabad (Onsite) | ️ Drive Date : Monday, 17th November 2025

ServiceNow Partner Drive | Trigent Software Pvt. Ltd.

About the Role

We’re hiring passionate Technical Support Engineers (IC2 – Platform Technologies) to join a global technical support team driving customer success for ServiceNow — one of the world’s leading digital workflow platforms.

This is your chance to solve real-world challenges, enhance your platform expertise, and build a global career with cutting-edge enterprise technologies.

⚙️ What You’ll Do

• Troubleshoot and resolve platform, database, and integration-related issues on ServiceNow.
• Perform root cause analysis (RCA) for incidents and ensure permanent fixes.
• Collaborate with engineering teams to ensure a world-class customer experience.
• Create knowledge base articles and drive internal process improvements.
• Participate in rotational on-call / weekend support for global customers.

Must-Have Skills

✅ Strong foundation in Relational Databases (MySQL / Oracle)

✅ Experience in Linux / Unix or Windows Server environments

✅ Working knowledge of Web Application Stack (server, browser, DB layers)

✅ Hands-on experience with Scripting (JavaScript / Python / Shell / PowerShell)

✅ Strong analytical thinking & troubleshooting mindset

✅ Excellent communication & customer-handling skills

Good-to-Have

✨ Experience with the ServiceNow platform

✨ Understanding of ITIL, SaaS / PaaS models

✨ Familiarity with Splunk or log analysis tools

✨ Passion for continuous learning & problem-solving

Eligibility

Bachelor’s in Computer Science / IT

OR

2+ years of relevant experience in technical support or software debugging

️ Drive Details

In-person Drive Date : Monday, 17th November 2025

Venue : Hyderabad (exact address to be shared post-shortlisting)

Steps to Apply

1️⃣ Click and register your details here :

https : / / app.fabrichq.ai / jobs / d834921e-f663-4094-b418-b8a06791c416

2️⃣ Upload your resume. If your skills match, you’ll receive an assessment link via email.

3️⃣ Complete the assessment before 11th November 2025 – 4 : 00 PM.

4️⃣ Share a quick confirmation email (with your resume) to : vivek_s@trigent.com

✅ Note from Team Trigent

This is a 100% genuine career opportunity with ServiceNow (Partner Drive).

We respect your time and privacy — your personal information and shared video assessment will be used strictly for evaluation purposes only.

Final Call

If you’re available to attend the drive in person at Hyderabad on 17th November, and ready to take the next step toward a global tech career — this is your moment.

⏰ Apply & Complete Assessment by : 11th November 2025, 4 : 00 PM

#ServiceNow #TechnicalSupportEngineer #HyderabadJobs #HiringDrive #PlatformTechnologies #Trigent #CareerOpportunity #CustomerSuccess #TechSupport #ServiceNowJobs #WalkInDrive #NowPlatform #ITJobs #JavaScript #MySQL #Python #Linux