Business Operations Lead

Business Operations Manager

Role Overview

The Business Operations Manager (BOM) is responsible for ensuring smooth, efficient, and consistent business operations across all TWC cities and service categories.

This role acts as the bridge between city teams, central leadership, and department heads, ensuring that SOPs are implemented, resources are optimally used, and client experience and profitability targets are met.

Key Responsibilities

1. Operations Management

• Oversee daily operations of weddings team and service bookings across all cities, ensuring adherence to TWC standards and checklists.
• Ensure on-ground teams (sales, planners, coordinators, etc.) follow standardized event-day processes.
• Monitor active wedding pipelines in each city and identify bottlenecks in planning or delivery.
• Ensure each event’s post-event reports, vendor reconciliations, and client feedback forms are completed within 3 days of event completion.

2. Cross-City Coordination

3. Process and Efficiency

4. Reporting and Escalation

Key Skills and Competencies

About The Wedding Company

The Wedding Company is redefining how India plans weddings. We are a one-stop

destination for stress-free, personalized, and high-quality wedding planning. From finding

the perfect venue to booking decorators, photographers, makeup artists, caterers, and

more—ourtech-enabled platform allows couples to plan their wedding online,from

anywhere in the world.

In just18 months, we’ve :

Operating in a $130B market (4% of India’s GDP), we’re on a mission to build the first truly

scalable wedding planning brand in India.