Production Support Engineer I

About Us

WeWork India is one of India's leading flexible workspace operators – 'Great Place To Work' certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes.

Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions.

At WeWork India, we're driven by collaboration, creativity, and a shared vision to redefine the future of work. If you're looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India.

For more information, please visit our website

Roles and Responsibilities

• Take ownership of user problems and proactively address user issues.
• Monitoring applications and systems in production to detect and resolve issues promptly.
• Responding to and troubleshooting incidents and outages to ensure minimal disruption to services.
• Collaborating with development teams to manage code deployments, software updates, and fixes.
• Creating and maintaining documentation for support procedures, system configurations, and incident resolutions.
• Implementing automation tools to streamline operations and reduce the frequency of errors.
• Conducting root cause analysis for production errors and developing long-term solutions to prevent recurrence.
• Ensuring compliance with service level agreements (SLAs) and managing escalation processes when necessary.
• Participating in the change management process to evaluate the potential impact of new releases on production.
• Providing on-call support for critical issues outside of normal business hours, as required.
• Working with cross-functional teams to improve product quality through feedback and detailed issue analysis.
• Managing and maintaining production support tools, scripts, and databases to ensure optimal performance.
• Assisting with capacity planning, performance tuning, and system optimization to ensure system health and scalability.

Education Level And Desired Qualifications

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you'll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.

Skills Required

Relational Databases, Nodejs, Rest Api, Postman, Scripting Languages, Sql, Unix, Python