Technical Implementation Engineer

We are seeking a

Technical Implementation Engineer (TIE)

to lead the onboarding and technical enablement of enterprise customers across multiple

Qualys cybersecurity products , including

VMDR, CSAM, Patch Management, Policy Compliance, WAS , and

Enterprise TruRisk Management (ETM) . You will play a critical role in helping customers integrate these solutions into their environments and derive maximum value aligned with their cybersecurity goals.

This role involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerised environments.

This is a Global role, so you may be working across different shifts(including Night shifts) supporting Customers across multiple timezones.

We work in Hybrid mode (3 days from office, 2 days from home) Relocation to Pune would be required for the role.

Key Responsibilities

Customer Onboarding & Enablement

Lead end-to-end onboarding for enterprise customers on multiple Qualys Cyber Security products

Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs.

Align solution deployment / configuration / optimisation with customer business goals, security policies, and compliance requirements.

Technical Implementation

Assist with the deployment and configuration of Qualys agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.

Support secure integration with

AWS, Azure, GCP, OCI , and containerized platforms such as

Kubernetes, Docker, and CRI-o .

Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.

Customer Success & Adoption

Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.

Educate and guide customers on platform capabilities, security use cases, and best practices.

Design and manage onboarding plans, training sessions, and success criteria tracking.

Cross-functional Collaboration

Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements.

Collect feedback to inform product development and improve onboarding frameworks.

Required Qualifications

Experience & Technical Skills

5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support).

Hands-on experience in

enterprise IT environments , with working knowledge of

Windows, Linux , and basic networking concepts.

Exposure to

cloud platforms

(AWS, Azure, GCP, OCI)

Familiarity with

cybersecurity principles , vulnerability management, compliance frameworks, and threat detection tools.

Tooling & Platform Knowledge

Ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems.

Experience in working with security scanning tools, configuration baselines, patch rollouts, and dashboards.

Communication & Interpersonal Skills

Exceptional communication, presentation, and client engagement skills.

Proven ability to simplify complex topics for technical and non-technical stakeholders alike.

Mindset & Adaptability

Analytical thinker with problem-solving orientation.

Flexible working schedule, as role requires

Able to work independently and manage multiple onboarding projects simultaneously.

Collaborative and empathetic approach to building customer relationships.

Preferred Qualifications

Prior experience with

Qualys platform

(as an end-user, consultant, or sales engineer).

Understanding of

IT asset management , configuration compliance, and security operations workflows.

Exposure to

container technologies

(Kubernetes, Docker, CRI-o).