Product Support Manager, Payments Platform

Minimum qualifications :

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a technical project management, program management, or a customer-facing role.
• Experience in automations or developing automation solutions.

Preferred qualifications :

About the job We are passionate about automating and scaling our work, and we are always looking for new ways to improve our efficiency. We are a tight-knit team that loves to collaborate and think outside the box. In this role, you will interact with Engineers, Product Managers, Technical Program Managers, and Product Solutions Engineers to optimize, streamline, and manage scaled services, workflows, and tools across various Payment Platform Products. You will be working on critical infrastructure like Bank Identification Number (BIN) service and supporting all payments platform engineering operations for our India Partners.

You will play a vital role in assisting our Google Operations Center team with technical escalations, developing new workflows, and advancing automation efforts. Your responsibilities also extend to working closely with product management and engineering to design, implement, and refine processes aimed at enhancing global consistency, productivity, and overall operational efficiency.

Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.

Responsibilities

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Skills Required

Coding, Automation Solutions, Sql