Product Manager

Experians direct-to-consumer (D2C) team is seeking Product Manager to own membership communication and digital support experience and strategy. This includes critical infrastructure that underpins trust engagement and retention for tens of millions of ECS users.

Youll manage our existing high-volume alerts and notification systems and scalable digital support workflows being responsible for identifying opportunities to improve notification engagement and opt-in rates. These experiences impact how we deliver personalized credit alerts fraud signals and self-service education which is core to Experians goal of helpings consumer achieve financial progress.

Youll be embedded within a cross functional team based in India and work across product business customer support and marketing teams to ensure we deliver an engaging experience for our members. You should have an agile mentality and be able to operate at a fast pace. Being hands-on and constantly looking to solve users problems.

You should have some familiarity with our financial space but a heightened interest in digital products is more important.

Youre a team player who will be delivering high-performing customer-centric products.

Role and Responsibilities

• You will be #LI-hybrid based in Hyderabad and reporting to Director of Product Management
• Own the product roadmap and backlog for Help Center and Alerting Systems driving prioritization based on member value platform reliability and internal partner needs.
• Deliver solutions that improve :

o Notification opt-in rates

o Member engagement and trust

o Self-service efficacy

o Operational efficiency

Qualifications :

Bachelors degree in Engineer Business / Marketing or a technical field preferred.

35 years of product management experience ideally in fintech SaaS or consumer platforms.

Hands-on experience using data to define and measure success.

Agile processes and writing detailed user stories use cases and edge scenarios.

Track record of shipping consumer-facing features at scale.

Familiarity with notification systems (email push SMS) experimentation frameworks (A / B) or knowledge base platforms.

Working with globally distributed engineering teams particularly in a co-located model.

Background in subscription products financial wellness or regulated environments.

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work / life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Global Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Benefits

Experian care for employees work life balance health safety and support of this endeavor we offer best-in-class family well-being benefits enhanced medical benefits and paid time off.

This is a hybrid remote / in-office role.

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Remote Work : No

Employment Type : Full-time

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Department / Functional Area : Product Management

Experience : years

Vacancy : 1