National Project Logistics Customer Excellence Manager

It's more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

The Customer Excellence Manager has the P&L responsibility for Project Logistics Operations & Customer Service. The purpose of this role is to achieve the highest customer service quality and profitability goals through the management of the supporting workstreams within the team. The manager must ensure successful customer onboarding. The Customer Excellence Manager also provides the direction and leadership to the management teams to ensure the customer implementation and customer strategies are delivered. Talent development and mentoring is key to this role.

How you create impact

Operational / Tactical duties

• Ensure the highest customer service quality is given at all times
• Ensure operational efficiencies and continuous improvements
• Ensure the required staff levels are maintained based on the business and financial requirements
• Successfully onboard new business ensuring that the client's requirements are met and that profitability is achieved
• Making sure that all systems and data are accurately and timely recorded including (but not limited to) OGS, Salog, and HSE App
• Ensure customer KPI's are properly implemented, facilitated and maintained / monitored
• Drive continuous improvements based on customer needs or global Project Logistics initiatives

Leadership Responsibility

Financial Responsibility

Strategic Responsibility

What we would like you to bring

What's in it for you

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Skills Required

Relationship Management, Operational Efficiency, Leadership, Continuous Improvement, Financial Reporting, Project Implementation