Reservation Executive

Mirashya Homes GoaMumbai, IN

12 hours ago

Job description

🌟 We’re Hiring : Reservations Executive – Mirashya Homes

📍 Location : Candolim (On-site) | Goa-based candidates only

🕒 Employment Type : Full-Time

About Mirashya Homes

Mirashya Homes is one of Goa’s fastest-growing luxury hospitality and real estate brands, operating as a full-service property management company.

We manage a curated portfolio of high-end villas and boutique apartments, delivering seamless stays and elevated guest experiences across Goa.

Our team is young, fast-paced, and growth-focused—we value ownership, efficiency, innovation, and a guest-first mindset.

If you’re passionate about hospitality and thrive in a dynamic, guest-centric environment, you’ll feel right at home with us.

💼 Key Responsibilities Reservations & Guest Communication

Manage daily reservations across OTAs (Airbnb, MMT, Goibibo), PMS, WhatsApp Business, calls & emails
Respond to inquiries promptly and convert leads into bookings
Guide guests on verification, booking steps, property details & stay requirements
Maintain accurate calendars, availability & OTA listings

Operations Coordination

Coordinate with caretakers, housekeeping & the ops team for smooth check-ins / outs

Assist with concierge services & upsell value-added offerings (airport transfers, decorators, experiences, etc.)

Ensure property readiness before guest arrivals

Revenue, Reporting & Market Insights

Assist with pricing, discounts, taxes & promotional strategies

Prepare daily / weekly reservation reports

Track competitor rates, market trends & upcoming high-demand periods

Support relationships with travel agents, brokers & B2B partners

Issue Resolution & OTA Handling

Handle escalations professionally and empathetically

Coordinate with OTA support (Airbnb, MMT, Booking.com, etc.) for disputes, adjustments & guest claims

Ensure swift and effective resolution of concerns

🎯 What We’re Looking For

Graduate in Hospitality, Tourism, Business, or related fields

1–3 years of experience in hospitality or reservations

Excellent spoken & written English

Experience with OTAs, PMS, WhatsApp Business & basic Excel

Strong organizational skills & ability to multitask

Problem-solving mindset with a calm, guest-first approach

Flexibility to work weekends & holidays (rotational)

✨ Why Join Us?

Work with a premium, fast-growing hospitality brand

Young, supportive and high-performance team

Growth opportunities across reservations, operations & revenue management

Exposure to luxury villas, boutique residences & high-profile clientele

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Executive • Mumbai, IN

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