Servicenow business analyst

Job Responsibilities

Experience 5-9 years

Responsibilities

Minimum 5 years of experience working as Business Analyst / BSA on any one of ITSM, ITOM, SPM, EA(APM) modules in Service Now

Must have exposure to end to end ITOM(Discovery, Service Mapping, CSDM, Event Management) implementations and well versed with ITOM functionalities.

Work with business and IT stakeholders to gather requirements.

Familiar won Service Now upgrades, Platform performance.

Analyze business problems to design and document solutions up front with technical and creative teams

During requirements sessions, provide recommendations to streamline and optimize processes and align with the overall Catalog framework.

Document full requirements, including form layout, fields, and workflows.

Well versed with Agile deliverables of stories, epics, features etc.

Expertise in managing product backlogs and reporting

Partner with the Service Now Application Architect and development team to determine the best technical solution to address the requirements.

Perform testing in pre-Prod environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria.

Keeps stakeholders informed on request status and timelines.

Assist with the development and delivery of end user training.

Perform business analyst activities related to the continued growth of the Service Now platform, including the deployment of additional modules and functionality.

Skills

Establishes and communicates the project mission and objectives to all stakeholders

Significant experience working with Service Now applications

Collaborate with other teams and pillars on ITSM, ITOM, EA and SPM modules

Experience with development and implementation of Service Now ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.

Effective prioritization, negotiation skills and high energy

Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level).

Strong interpersonal skills. Ability to build positive relationships with key stakeholders.

Strong analytical and problem-solving skills

Knowledge on agile methodology.