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ServiceNow Consultant - ITSM / ITOM

Cyanous Software Private LimitedGurugram

19 days ago

Job description

Service Now

Keywords : ITOM, ITAM, HRSD, GRC, CMDB

JD :

Role Responsibilities :

The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform.
Always follow best development practices during support and development.
Support other developers in their work to integrate existing systems with Service Now.
Strong hands-on ServiceNow experience (either support or development).
Creating technical design document and writing Unit test cases.
Knowledge in Web Technologies (XML, HTML,JAVA Script, etc.) Will be essential.
ServiceNow upgrade hands-on.
Very good knowledge of the ITSM / GRC / SECOPS / HRSD / CSM / ITBM process.
Exceptional Interpersonal Skills & Ability to work Independently and with a team.
Ability to work in second shift in India when required

Requirement :

Candidate should have the ability to perform in a dynamically changing environment

Should have prior working experience in ServiceNow tool

Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting.

Ability to work under pressure and handle crunched timelines

Excellent verbal / written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork

Must-Have Certifications :

Certified System Administrator (Desired)

ITIL Certifications (desired)

Other Service-Now Certifications (Preferred)

Experience & Background :

B-Tech / BCA / MCA

3 to 8 years of IT industry experience.

Minimum 3 year of support / implementation experience on ServiceNow

Experience on Service portal will be an advantage.

ITIL / ServiceNow certifications will be an added advantage.

Set up standards for quality control, measure and report performance against those standards

Exposure on Service Now integration protocols with other application / systems

Excellent attention to details, ability to multitask, and effective time management skills

Knowledge of web-based development languages; specifically JavaScript, Ajax

Exposure of ITSM Framework and ITIL, ITOM, HRSD, ITAM, GRC

Excellent Communication Skills

Immediate joiner (within 0 to 30 days)

(ref : hirist.tech)

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