About Spyne
At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI.
What started as a bold ideausing AI-powered visuals to help auto dealers sell faster onlinehas now evolved into a full-fledged, AI-first automotive retail ecosystem.
Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, were scaling at breakneck speed :
- Launched industry-first AI-powered Image, Video & 360 solutions for Automotive dealers.
- Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers.
- Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch.
- Gearing up to onboard 10K+ dealers across global market of 200K+ dealers.
- 150+ members team with near equal split on R&D and GTM.
Role Overview
Were hiring a Lead Customer Success (US Market) to head our US CS team and own the post-sale journey for dealers across the United Statesfrom onboarding to long-term success and retention.
This is a high-ownership, team management role based in India with full alignment to US time zones.
Youll lead a growing team of CS managers and specialists focused on delivering an AI-powered, high-touch customer experience for our most important market.
Location : Gurugram (Work from Office)
Role : Lead Customer Success (US)
Timings : 06 PM to 03 AM
Key Responsibilities
US-Focused Team Leadership :
Manage and mentor a growing team of CS professionals supporting US-based dealerships.Own the entire post-sale journey : onboarding, customer success, support, and renewals.Build scalable team processes, review structures, and training programs tailored for US clients.AI-Powered Customer Experience :
Leverage Spynes AI stack to streamline onboarding, support, and engagement.Implement playbooks and automations to improve customer experience and reduce TAT.Work with Product and Engineering to escalate and resolve client-specific issues rapidly.Retention, Growth & Customer Outcomes :
Drive renewals, upsells, and Net Revenue Retention (NRR) from US accounts.Build data-driven customer health metrics, engagement cadences, and success frameworks.Manage a balanced portfolio of enterprise and mid-market accounts.Cross-functional Collaboration :
Be the voice of the US customer across Sales, Product, and Marketing.Partner with Sales for expansion opportunities and with Product for feedback loops.Represent customer success metrics and initiatives in leadership reviews.Operational Excellence :
Maintain high CRM hygiene (HubSpot / Salesforce), tracking all risks, feedback, and actions.Monitor CSAT, TTV, NRR, Churn, and SLA metrics to drive consistent improvements.Document best practices and build internal knowledge bases to scale the team.What Were Looking For
6-10 years of experience in Customer Success at B2B SaaS or AI-first companies.At least 2+ years in team leadership or CS operations roles.Proven experience driving customer outcomes in US-based B2B accounts.Strong process mindset and experience managing renewals, expansion, and support metrics.Hands-on with tools like Salesforce, HubSpot, Gainsight, Intercom, or Zendesk.Willingness to work full US shift (6 : 00 PM 3 : 00 AM IST).Excellent communication, escalation handling, and stakeholder management skills.Nice to Have
Experience in earlyto mid-stage SaaS startups (Series A / B).Familiarity with automotive SaaS, image / video platforms, or generative AI products.Exposure to AI / ML tools used for customer success automation.Why Join Spyne?
Category-Creating Platform Be part of reshaping global auto retail through GenAI.High Ownership Role Take end-to-end leadership of our largest market.Performance-Driven Culture We reward execution, initiative, and impact.Best-in-Class Tools Work with industry-leading platforms and a skilled, collaborative team.Career Acceleration Scale a CS team in one of Indias most exciting AI startups.This is more than a roleits a chance to lead, build, and scale in a high-impact environment.
At Spyne, high performers dont just growthey 10X.
(ref : iimjobs.com)
