Collections Team Lead

Job Title : Collections Executive Lead – Finance Department

Location : Kudlu Gate, Bangalore

Department : Finance

Experience Required : 3–6 Years(only)

Company : Clinilaunch Research Institute

About Clinilaunch Research Institute

Clinilaunch Research Institute is a leading EdTech organization committed to delivering specialized training in clinical research, healthcare, and life sciences . Our mission is to empower students and professionals through accessible, industry-relevant education that fosters long-term career growth in the life sciences domain.

Job Overview

We are seeking a proactive and results-driven Collections Executive Lead to oversee our student fee collection process . The ideal candidate will have a solid background in collections (preferably in EdTech or e-commerce), strong leadership abilities, and experience with digital payment systems and EMI recovery processes.

This role involves managing a small team, resolving escalations, collaborating with cross-functional teams, and improving collection efficiency.

Key Responsibilities

• Lead and manage the collections team to ensure timely and efficient recovery of student fees.
• Set daily / weekly collection targets and guide team members to achieve them.
• Conduct regular performance reviews and coach team members for continuous improvement.
• Personally handle escalated cases and complex follow-ups.
• Coordinate with payment partners like Razorpay, PayU, Instamojo, Jodo , etc., to resolve transaction issues.
• Track and manage EMI-based collections , ensuring timely follow-ups and communication.
• Maintain accurate records of payments, communication logs, and recovery actions.
• Prepare detailed reports on collection performance, outstanding dues, and recovery trends.
• Work closely with Sales, Support, and Finance teams to resolve billing issues.
• Recommend and implement process improvements to enhance efficiency and compliance.

Required Skills & Experience

Preferred Skills

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Skills Required

kpi dashboards , Collections, Reconciliation, Excel