Application Engineer : Powertrain Mechanics Simulation

Position Summary

In this role, you will be responsible for providing best-in-class technical support to our customers in the use of our GT SUITE software platform to model the mechanics of vehicle powertrains from conventional internal combustion engines to battery electric configurations. Models can range in fidelity from 1-D to fully 3-D multi-body dynamics (MBD) and can extend beyond powertrain to other machinery applications such as pumps, compressors, and other auxiliaries.

Job Responsibilities

• Evaluate and resolve technical support requests from Global and Indian clients submitted via email, phone, or other channels
• Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolution independently and with the engagement of DevOps teams
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
• Serve as a customer advocate in shaping and driving the Powertrain Mechanics Simulation product roadmap, enhancements, and improvements; Conduct independent research aimed at designing and defining new software features and functionality
• Facilitate customer trainings to ensure customer satisfaction and retention as well as maximize usage of our product
• Identify trends and inefficiencies to enhance support processes and improve the user experience

Education, Experience and Skills

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be :

Desired Skills

We Offer

Other Requirements and Notes :