Customer Support Specialist I

EagleView is hiring a quality-focused Customer Support Specialist I to join our supportive and fun team. The Customer Support Specialist I will answer questions over email, and live webchat about general account information, billing, and order statuses.

Specialists are empowered to resolve almost any of our customers concerns with a focus on first-call resolution. We focus on training from the beginning and give our workforce members the tools they need to succeed long-term. EagleView is a dynamic, growing company with tremendous opportunities for motivated employees. Join our Customer Support team and learn about our business from the ground up. The sky is the limit!

Responsibilities

• Answer emails, and chats from potential customers and existing clients
• Quickly assess customer issues to provide accurate support
• Explore and understand customers needs and exceed their expectations
• Complete all required trainings and stay informed about company news, department processes, and procedures
• Maintains a high standard of professionalism with our customers
• Can adhere to department performance goals and production standards
• Able to work independently while knowing how / when to handle or escalate critical customer issues
• Maintain individual performance relative to traceable metrics and quality standards in relation to department goals and objectives
• Able to execute Tier One responsibilities such as order entry, basic account management, and post-delivery support tasks with coaching
• Other duties as assigned

Qualifications

Preferred Qualifications :

Skills Required

Customer Service, Microsoft Office, Communication, Crm, Salesforce, Problem-solving