Sr. QA & Technical Support Analyst

HNR TechThane, IN

21 hours ago

Job description

Job Summary

We’re seeking a detail-oriented and proactive QA & Technical Support Analyst to ensure stability, performance, and quality across our systems. You will manage support operations, perform testing, maintain documentation, and contribute to process improvements. Your work will help ensure seamless operations, dependable support, and high-quality product delivery.

Key Responsibilities

Technical Support & Customer Support

Serve as the first point of contact for technical issues—triaging, diagnosing, and escalating where needed.
Provide real-time support to clients and internal users for platform issues, access, usability, features, mobile apps, and connectivity.
Troubleshoot client-side and backend issues; escalate complex cases to relevant teams.
Track system health, monitor scheduled tasks, APIs, job failures, and deployments across environments (Dev, UAT, Production).
Maintain SLA-focused support responsiveness and assist customers / partners with timely resolutions.

Testing & Quality Assurance

Build and execute test cases across test cycles (unit, integration, regression, acceptance, performance).

Perform manual testing, including functional, regression, exploratory, and compatibility testing.

Design, organize, and execute comprehensive test suites and test cases.

Identify, document, and track defects using JIRA or similar issue trackers.

Validate fixes and ensure smooth deployments.

Execute automated and manual testing for feature releases, bug fixes, and configurations.

Conduct performance, load, and stress testing to ensure system reliability.

Lead or support UAT testing cycles and consolidate user feedback.

Run and maintain regression test suites for web and mobile applications (iOS & Android).

Automation Frameworks

BDD Framework (Cucumber) – Create feature files, step definitions, and implement BDD scenarios.

Selenium Automation – Develop and maintain automated UI test scripts for web applications.

Appium Automation – Create and execute mobile automation scripts for Android / iOS applications.

CI / CD Integration – Integrate automated test execution with Jenkins, Azure DevOps, or GitHub Actions.

Git Version Control – Manage repositories, branches, merges, and pull requests.

Documentation & Knowledge Management

Develop and maintain support documentation, SOPs, FAQs, and escalation playbooks.

Create and manage a central knowledge base for system workflows, troubleshooting steps, and technical guides.

Document system, infrastructure, and application changes, including change logs, impact notes, and rollback procedures.

Collaboration & Agile Operations

Work closely with development, DevOps, and product teams to streamline support and testing processes.

Participate in Agile ceremonies and adapt to iterative development workflows.

Provide actionable feedback to improve test coverage, platform reliability, and support efficiency.

Identify opportunities for automation or workflow enhancements.

Technical Skills

Strong experience in manual testing and automation testing (Selenium, Cucumber, Appium).

Experience in automated API / UI / mobile testing.

Exposure to DevOps tools (GitHub, Jenkins, Docker – execution / observation level).

Understanding of Azure / AWS cloud environments.

Basic programming foundation in C#, Java, or .NET.

Experience in CI / CD integration for automated test execution.

Comfortable with mobile app troubleshooting and connectivity diagnostics.

Soft Skills

Strong problem-solving mindset and patience during support interactions.

Clear and concise communicator capable of translating technical details for both technical and non-technical users.

Self-motivated, eager to learn, and adaptable to new tools and processes.

Critical thinking and sound decision-making in complex scenarios.

Demonstrates initiative, ownership, and accountability—leading by example.

Ability to thrive in a dynamic, evolving environment.

Required Education & Certifications

Degree in Computer Science, Engineering, or a related discipline.

Certification in QA methodologies / tools.

Certifications in DevOps, Mobile App Development, or AWS / Azure Cloud (preferred).

What We Provide @ HNR Tech

Inspiring and focused work environment.

Performance-driven culture with collaborative reviews and feedback.

Opportunities to learn new technologies and grow within the company.

Exposure to complex, international projects.

Team of passionate professionals striving for top-quality work.

Job Type & Work Shift

Full-time (Contract of 6 months)

Monday to Friday

US EST timezone : 4 : 30pm–1 : 30am IST or 5 : 30pm–2 : 30am IST

Create a job alert for this search

Technical Support Analyst • Thane, IN

Related jobs

Promoted
New!

Sr. QA & Technical Support Analyst

HNR TechKalyan-Dombivli, IN

Promoted
New!

Qa Analyst 3 T500-21487

Costco ITDombivli, Republic Of India, IN

Costco Wholesale is a multi-billion-dollar global retailer with warehouse club operations in eleven countries.They provide a wide selection of quality merchandise, plus the convenience of specialty...Show moreLast updated: 14 hours ago

Promoted
New!

Sr. QA & Technical Support Analyst

HNR Techmumbai, maharashtra, in

Promoted
New!

QA Analyst 3 [T500-21487]

Costco ITmumbai city, maharashtra, in

Sr. Support Analyst

ScaleneWorksMumbai, Maharashtra, India

Quick Apply

Independently able to manage technical transitions and integration into support.Has good skills with Support and Deployment tools (Splunk, Dynatrace, Geneos etc). Should be able to perform Devops an...Show moreLast updated: 30+ days ago

Promoted

Sr. Sales Analyst

ConfidentialMumbai, India

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovati...Show moreLast updated: 18 days ago

Promoted

CRA System Migration, Testing and Implementation Support

ConfidentialMumbai, India

CRA System Migration, Testing and Implementation Support.Location : Preferably Mumbai or Pan India.This role is responsible for the successful planning, execution, and deployment of a new Air Cargo ...Show moreLast updated: 12 days ago

Sr Analyst III ERP Package Applications

ScaleneWorksMumbai, Maharashtra, India

Quick Apply

Recommends specific product configurations to assist with overall system design and integration.Configures, implements, and provides complex product support activities to meet client needs.Performs...Show moreLast updated: 30+ days ago

Promoted
New!

Sr. Qa & Technical Support Analyst

HNR TechDombivli, Republic Of India, IN

Promoted

Account Support Sr Analyst

ConfidentialMumbai

In this role, you will serve as the single point of contact for customers.You will manage all aspects of NCR Services delivery to the client, providing analysis and actions to improve customer sati...Show moreLast updated: 18 days ago

Promoted

Sr Analyst I ERP Package Applications

ConfidentialMumbai

Contribute to package software application development projects within an ERP context.Collaborate effectively with the team on project tasks and objectives. Assist in testing, debugging, and mainten...Show moreLast updated: 30+ days ago

Promoted

Sr Analyst

ConfidentialMumbai, India

Lead support for ACV (Annual Contract Value) analysis by gathering, validating, and analyzing related data to assist in accurate financial reporting and business insights.Assist in creation and sup...Show moreLast updated: 8 days ago

Promoted

Sr. Business Analyst

ConfidentialMumbai

An end-to-end assessment service provider company that offers a comprehensive suite of services designed to support organizations in their assessment needs. We will be responsible for managing the e...Show moreLast updated: 30+ days ago

Promoted

Senior Analyst Capability

WNS Global ServicesMumbai, Maharashtra, India

Work closely with operations team to collect data and assess the current situation Identify key opportunity areas with client processes during analysis and recommend process efficiencies Contribute...Show moreLast updated: 6 days ago

Promoted

Senior Applications Support Analyst

ConfidentialMumbai

Acts as technical lead and subject matter expert.Complex issue resolution for third-party applications used in production and manufacturing. Collaborate with software developers and engineering team...Show moreLast updated: 15 days ago

Promoted
New!

QA Analyst 3 [T500-21487]

Costco ITKalyan-Dombivli, IN

Promoted

Sr. Process Analyst

ConfidentialMumbai

Service Support Lead / Manager play a crucial role in –.Managing Customer support operations.Ensure all client specific records are compliant with regulatory standards. Should work on high quality a...Show moreLast updated: 18 days ago

Promoted
New!

Sr. System Analyst - Coupa [T500-21501]

ADMKalyan-Dombivli, IN

We are one of the world’s largest nutrition companies and a global leader in human and animal nutrition.We unlock the power of nature to provide nourishing quality of life by transforming crops int...Show moreLast updated: 21 hours ago