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Director, Customer Support (Platform and Data Products)

Director, Customer Support (Platform and Data Products)

ConfidentialBengaluru / Bangalore
30+ days ago
Job description

Key Deliverables :

  • Scale a 50-person support team to 200 globally, ensuring smooth operations.
  • Design and implement hiring strategies, and develop onboarding programs for new hires.
  • Analyze KPIs and implement scalable solutions to improve team performance.
  • Provide product feedback to Product / Engineering teams to reduce support interactions and improve resolution times.

Role Responsibilities :

  • Lead and develop a high-performing, distributed support team.
  • Collaborate with leadership to refine operating processes and adapt to changing needs.
  • Oversee the design of training, QA, and metrics management programs at scale.
  • Communicate effectively with executive leadership to align on priorities and goals.

    • Skills Required

    Salesforce Service Cloud

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    Customer And Support • Bengaluru / Bangalore

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