Zonal Manager
We’re looking for a dynamic professional to manage a P&L role focused on
delivering a world-class service experience to existing customers. The
position emphasizes upselling premium packages, driving client retention,
and ensuring customer satisfaction through a needs-driven service team.
Additionally, you will execute strategic marketing initiatives to enhance
client engagement and service outcomes.
- Drive business growth for both topline and bottom-line in the Zone.
- Develop and execute the annual operating plan, including revenue
and cost forecasting.
Achieve monthly, quarterly, and annual sales targets by generatingrevenue from existing paid members.
Ensure timely delivery of services, maintaining high standards forclient satisfaction.
Analyze customer feedback to gather business intelligence, assesscore service benefits, and ensure high client satisfaction.
Establish a robust system for maximizing customer retention.Recruit, train, and develop a proactive, consultative clientservicing team focused on delivering exceptional customer
experiences.
Expertise in client engagement and application of effective fieldsales strategies
Strong problem-solving ability with quick decision-making underpressure
Excellent verbal communication and active listening skillsStrategic mindset with the ability to identify and create newbusiness opportunities
Proven team management and interpersonal capabilitiesSkilled in data analysis, reporting, and performance trackingTarget-driven with a strong focus on achieving and exceeding goalsDemonstrated leadership with the ability to inspire and guide largeteams
MBA graduate with strong academics7+ yrs. of experience in Sales / Servicing / RetentionPreference for candidates with team handling experience of 100+team members in last 4yrs