IT Service Delivery Manager
PSG Global SolutionsPune, Republic Of India, IN9 days ago
Job description4–6 years of experience in IT, including people leadership. Hands-on experience with Active Directory, endpoint management, and Linux basics. Familiarity with Git, CI concepts, and monitoring tools. Strong stakeholder management, communication, and leadership skills. Ability to manage multiple priorities and maintain SLA adherence. ITIL or Scrum certification. Basic knowledge of cloud platforms (Azure, AWS). Prior experience in owning SLAs across support and engineering teams. Proactive, solution-oriented mindset with strong analytical skills. Position : Team Manager – IT Location : Pune, India Work Mode : On-site Shift : Night Shift Salary Range : 10-11.5 LPA Experience Required : 4–6 Years Expected Joining : Immediate Joiners Preferred Family Health Insurance : Comprehensive coverage for you and your family. Provident Fund (PF) : Structured retirement benefits. Performance-Based Rewards & Recognition : Celebrate achievements regularly. Fun Culture : Monthly and quarterly events to keep the workplace engaging. Cab Facility : Safe and convenient pick-up / drop for night shifts. Leadership Growth Opportunities : Exposure to strategic projects and global teams.
About PSG Global Solutions
PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at scale.
With a best-in-class Net Promoter Score of 82 and a strong client retention rate, PSG is recognized for its commitment to service excellence and measurable results. Our global workforce is driven, collaborative, and focused on delivering outcomes that directly contribute to client success and profitability.
Job Summary
We are seeking an experienced Team Manager – IT with 4–6 years of experience to lead and manage our IT support and engineering teams at PSG Global Solutions India. This role is ideal for a proactive leader with hands-on IT expertise, strong stakeholder management skills, and the ability to oversee SLAs across support and engineering functions.
The ideal candidate will balance leadership responsibilities with technical oversight, ensuring team performance, adherence to processes, and high-quality IT service delivery.
Key Responsibilities
- Lead, mentor, and manage IT support and engineering teams to achieve operational and technical goals.
- Oversee Active Directory and endpoint management operations.
- Provide hands-on support for Linux basics, monitoring tools, and IT troubleshooting.
- Ensure CI / CD and Git processes are followed for IT and engineering workflows.
- Define, track, and manage SLAs across support and engineering functions.
- Collaborate with stakeholders to identify requirements, resolve escalations, and drive improvements.
- Implement best practices in IT operations, process adherence, and team productivity.
- Support team development through training, performance reviews, and coaching.
Qualifications & Required Skills
Preferred Skills
Job Details & Compensation
Perks & Benefits
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Service Delivery Manager • Pune, Republic Of India, IN
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